Constantly Crashing

Question

I just recently started using Adobe Fresco on my laptop and it's been great apart from how much it crashes. It happens maybe every ten minutes when I'm just drawing normally but it gets worse with copying and pasting. The worst offender is trying to use colouring inside lines. Pretty much an immediate crash every time, especially with the eraser. I've already tried updating/restarting/repairing the app as well as clearing up a bunch of storage on my laptop but nothing has helped and at this point, I'm losing my mind. Does anyone know how to fix this? Thanks.

Anubhav M · Answer

Hello @Jordan34151526rpdb,

We understand how frustrating it can be to experience crashes. Would you mind trying to update the OS and Fresco app to the latest version and checking if it helps? Also, try the following steps and share your observations:

1. Go to Creative Cloud Desktop Application

2. Press Ctrl+Alt+R

3. It will show a dialog to Relaunch

4. Click Continue and wait for 2-3 minutes

5. Launch Fresco

Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://www.amd.com/en/support/kb/faq/gpu-110) and check if it helps.

Additionally, check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, please try resetting Fresco (https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-e90eefe4-d0a2-7c1b-d...) and share your observations.

If the issue persists, kindly share the logs (.DMP file) from the Crash Reporter window, upload it to Google Drive/Dropbox/etc. and share a link here, so we can check it with the team.

Looking forward to hearing from you.

Thanks,

Anubhav

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