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[Crash] Fresco on Windows 11 - Crash on launch

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Hello,

I just installed Fresco on my new PC running windows 11, unfortunately it doesn't open and keeps crashing. I get this notice: 'Loading documents' and after a few seconds crashes and closes. I updated everything I could on windows, even my graphics card directly from the manufacturer (Radeon) to no avail. Any advice would be greatly appreciated, thanks.

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Anubhav MCorrect answer

Community Manager

Hello @Aldo24677406mi4f, @Kajrov, @Michael30060937xsr1, @sazzle001, @Mael2997180377ri,

Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

Looking forward to hearing from you.

Thanks,

Anubhav

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ketriss

Participating Frequently

I have this exact problem! Same OS and graphics card too. Have you gotten any help from staff?

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DaveJCummings

Community Expert

How much RAM and available SSD space do you have?

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Sjaani

Community Expert

Something like this is probably best handled by the developers, in case there's a bug with Fresco on Win 11. So I would send an email to (frescohelp at adobe dot com)

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DaTing

Participating Frequently

I'm still waiting for help with exactly this problem.

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Peru Bob

Community Expert

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Fresco forum so that proper help can be offered.

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Fotomaker01RA

Known Participant

What is the link to the Fresco Forum since this forum is not helpful or responsive?

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