Crash when trying to animate - Adobe fresco 3.0.1

Hi Tom!

Like you, I've been struggling with this issue with increasing frustration.

I have a fancy Surface Book 2. I've been enjoying Fresco.

Then, as soon as I try to use the animation features, the thing crashes on me.

EVERY. SINGLE. TIME.

I've sent countless crash reports to Adobe (no response).

I even went through all of the steps described or alluded to in this thread.

I disabled the Driver Signature Verification in order to update the Intel and NVidia Graphics drivers to the most current version

(This is more a Microsoft complaint...why are they neglecting Surface Book users?!).

Still, no changes. Launch Fresco, activate animation, and within ten seconds, the app crashes.

I then spent hours digging through log files, watched the crashes in realtime through the Event Viewer...

Finally, I found the solution...

Step 1:

Launch the Windows Settings App.

In there, click the Apps Menu on the left...

You'll get a list of all the applications on your Surface.

Scroll down until you find Adobe Fresco.

Then, using the vertical ellipse (...), choose

"Advanced Options."

Step 2:

Within the "Advanced Options" menu you should see the following:

Scroll down until you get to a section called "Reset."

Once you're there, click the button called "Repair."

It'll show you a blue progress bar filling in from left to right.

Then, when it's done, you get a checkmark.

Once you've done this, Adobe Fresco works as it's supposed to.

At least it did for me.

Somehow, I get the feeling that not one single person in Adobe tech support has been given a Microsoft Surface Book in order to perform appropriate QA or troubleshooting...because this was so insanely simple that I feel ashamed of myself for not knowing this option existed.

Though, as a creative professional who has used Adobe products for decades at this point, it's not my job to know how to resolve these kind of technical issues. Though, part of my job is to use this software while producing good work.

To say that I'm frsutrated that nobody at Adobe suggested this solution MONTHS ago is an understatement.

That said, I hope this works for you as well, Tom!

Hi there,

We are sorry about the crashing! There could be multiple reasons behind these crashes, which we are trying to identify. Please share the DxDiag file from your system. Steps are shared here (https://support.microsoft.com/en-us/windows/open-and-run-dxdiag-exe-dad7792c-2ad5-f6cd-5a37-bf92228dfd85).

This will help us troubleshoot this issue and assist you accordingly.

Thanks & Regards,

Anshul Saini

NB: i'm on a fresh new windows 11