Crashes when using Fresco on Windows

Forum|Forum|9 months ago
October 31, 2025
8 replies
227 views

The Adobe Fresco application frequently crashes during use. This issue has undergone rigorous environmental troubleshooting (including a clean official OS, latest hardware drivers, and the latest version of Fresco), ruling out common causes such as third-party software conflicts, system corruption, or configuration errors.

Conclusion:
After analyzing the crash dump files (.dmp), I believe this problem is caused by a bug in the WinUI library that Fresco depends on. The specific call stack and error information match those in this GitHub issue:https://github.com/microsoft/microsoft-ui-xaml/issues/10802

I sincerely request your team's engineers to collaborate on pushing for a fix for this bug.

dmp file： Fresco.exe.6104.dmp

Device

M

matseck

Participant

I upgraded from a surface pro 7 to the new snapdragon 12 inch, and the crashes have gotten WORSE. Seriously contemplating a switch to iPad and procreate

dacreativegenius

Community Expert

Fresco on iPad has the latest updates.

M

matseck

Participant

Idk why I didn’t think fresco was on iPad. Returning the surface and going to switch probably.

dacreativegenius

Community Expert

Crashes on my Surface Pro 11 with 32GB RAM. No updates to Fresco since July 2024.

Anubhav M

Community Manager

Hello @dacreativegenius

We understand how frustrating it can be to experience crashes. Would you mind trying to update the OS (https://support.microsoft.com/en-us/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a) and Fresco (https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html) to the latest versions and see if it helps? Also, try the following steps and share your observations:

1. Go to Creative Cloud Desktop Application

2. Press Ctrl+Alt+R

3. It will show a dialog to Relaunch

4. Click Continue and wait for 2-3 minutes

5. Launch Fresco

Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://www.amd.com/en/support/kb/faq/gpu-110) and check if it helps.

Additionally, check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, please try resetting Fresco (https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-e90eefe4-d0a2-7c1b-d...) and share your observations.

If the issue persists, kindly share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) so we can check it with the team.

Looking forward to hearing from you.

Anubhav