Crashes when using Fresco on Windows

Forum|Forum|5 months ago
October 31, 2025
2 replies
106 views

The Adobe Fresco application frequently crashes during use. This issue has undergone rigorous environmental troubleshooting (including a clean official OS, latest hardware drivers, and the latest version of Fresco), ruling out common causes such as third-party software conflicts, system corruption, or configuration errors.

Conclusion:
After analyzing the crash dump files (.dmp), I believe this problem is caused by a bug in the WinUI library that Fresco depends on. The specific call stack and error information match those in this GitHub issue:https://github.com/microsoft/microsoft-ui-xaml/issues/10802

I sincerely request your team's engineers to collaborate on pushing for a fix for this bug.

dmp file： Fresco.exe.6104.dmp

Device

dacreativegenius

Community Expert

Crashes on my Surface Pro 11 with 32GB RAM. No updates to Fresco since July 2024.

Anubhav M

Community Manager

Hello @dacreativegenius

We understand how frustrating it can be to experience crashes. Would you mind trying to update the OS (https://support.microsoft.com/en-us/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a) and Fresco (https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html) to the latest versions and see if it helps? Also, try the following steps and share your observations:

1. Go to Creative Cloud Desktop Application

2. Press Ctrl+Alt+R

3. It will show a dialog to Relaunch

4. Click Continue and wait for 2-3 minutes

5. Launch Fresco

Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://www.amd.com/en/support/kb/faq/gpu-110) and check if it helps.

Additionally, check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, please try resetting Fresco (https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-e90eefe4-d0a2-7c1b-d...) and share your observations.

If the issue persists, kindly share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) so we can check it with the team.

Looking forward to hearing from you.

Anubhav

R

reliable_glamour3064Author

Participant

This issue is extremely easy to reproduce on low-performance devices, yet it hardly ever occurs on high-performance ones.