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inkytherat
inkytherat
Participant
March 22, 2022
Question

Creative Cloud Desktop Installer Stuck

  • March 22, 2022
  • 2 replies
  • 249 views

I've been trying to download Fresco, but it freezes here: 

When I click Continue, it doesn't respond. I have tried several times to download it and it doesn't change. Anything I try to download has the same problem. Any help would be appreciated!

This topic has been closed for replies.

2 replies

Michael J. Hoffman
Community Expert
Michael J. HoffmanCommunity Expert
Community Expert
March 23, 2022

This is waiting for the system dialog box that's asking for your credentials/authorization. Sometimes I've found (mostly on Windows) that the UAC dialog box pops up behind the installer. Try alt-tab switching to see if there is a hidden dialog in the background. 

inkytherat
inkytheratAuthor
Participant
March 23, 2022

Nope, just tried that and it doesn't work, sadly.

Sjaani
Community Expert
SjaaniCommunity Expert
Community Expert
March 22, 2022

Do you have a paid subscription via Adobe? Account authentication is not something we can help with.

Contact the development team directly via their email account (frescohelp at adobe dot com)

 

inkytherat
inkytheratAuthor
Participant
March 22, 2022

I'm pretty sure I do- my school provides it for students, and I have had Photoshop and Illustrator on other school computers in the past.

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