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Participant
November 17, 2021
Question

Deleted my file after os update in iPad.

  • November 17, 2021
  • 1 reply
  • 149 views

I've been using Fresco on my iPad.


I recently bought a new iPad, and synced all of my old iPads to the new iPad.


And the old iPad ran the OS update.


After that, when I ran Fresco on the new iPad, all the important files I had saved before were deleted.

 

So, I checked the old iPad that had been updated, But it was same new iPad.

 

How can I fix it?

This topic has been closed for replies.

1 reply

Sjaani
Community Expert
Community Expert
November 17, 2021

go to assets.adobe.com and check the 'Your files' tab. Everything should still be available in the cloud to regain access to. If not I'd be sending an email to (frescohelp at adobe dot com) and asking for direct assistance.