Difficulty Importing a .psd file from Creative Cloud.

Forum|Forum|5 years ago
July 17, 2020
1 reply
340 views

Hello, Everyone.
I am using an iPad, and attempting to import a 72 MB Photoshop file.
The file shows as available, but will not progress beyond "waiting to download" - hours of the spinning wheel.
Stats:
ios 13.6
Fresco build 1.7.1
I have:
Updated Fresco
Updated iPad
Shut down/restarted Fresco
Turned ipad off /on
renamed file

Not sure what else to do, but my deadline is getting closer by the hour.

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R

russw38235300Author

Participant

Let me add that in the time since posting this, I have deleted and re-installed Fresco, and have moved the image from creative cloud, renamed it, and reuploaded to CC.
Still having the same issue - although now, for the first time, I am getting the "Couldn't communicate with a helper application" message. There is nothing else open on my ipad, and as I've said, closing and restarting doesn't do any good.