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russw38235300
Participant
Jul 17, 2020 2:38 PM UTC
Question

Difficulty Importing a .psd file from Creative Cloud.

Hello, Everyone.
I am using an iPad, and attempting to import a 72 MB Photoshop file.
The file shows as available, but will not progress beyond "waiting to download" - hours of the spinning wheel.
Stats:
ios 13.6
Fresco build 1.7.1
I have:
Updated Fresco
Updated iPad
Shut down/restarted Fresco
Turned ipad off /on
renamed file

Not sure what else to do, but my deadline is getting closer by the hour.

 

 

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6 replies

russw38235300Author
Participant
Jul 17, 2020 3:40 PM UTC

Let me add that in the time since posting this, I have deleted and re-installed Fresco, and have moved the image from creative cloud, renamed it, and reuploaded to CC.
Still having the same issue - although now, for the first time, I am getting the "Couldn't communicate with a helper application" message. There is nothing else open on my ipad, and as I've said, closing and restarting doesn't do any good.

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Sue Garibaldi
Sue Garibaldi
Inspiring
Jul 17, 2020 3:53 PM UTC

Hi RW.

 

Not sure what's going on but do you have the Creative Cloud Mobile App on your iPad? If you do, give this a try:

 

Tap on the Files tab

Then tap the ellipses icon (...) under the PSD thumbnail then tap Download Original File to bring up a sharesheet of options.

From that sharesheet choose Copy to Adobe Fresco. 

 

Let me know if that works. 

 

Sue. 

 

 

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russw38235300Author
Participant
Jul 17, 2020 3:57 PM UTC

Updating CC Mobile right now. Will let you know.

 

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