Difficulty Transferring files from Adobe draw into Adobe Fresco

Question

I'm having trouble transferring my files from Adobe Draw into Adobe Fresco with my layers intact. There's news that Adobe Draw app will be removed, and I cannot lose my files. Please someone help me with this, or help me transfer my Adobe Draw files into Clip Studio Paint with my layers intact. Thanks!

Sue Garibaldi · Accepted Answer

Hi NC.

I had a feeling that might be what was happening. The inability to import all drawing at once is usually related to the amount of Creative Cloud Storage that's available.

The good news is that your Draw (and Sketch) files, once synced to https://assets.adobe.com/mobilecreations are safe until you get them all transferred.

Sue.

Sue Garibaldi · Answer

Hi.

Sorry you're having trouble.

Draw files should automatically import into Fresco the first time you sign into the app. Please give me a bit more information about what happened the first time you signed into Fresco, and what's happening now when you try to bring files in.

There are also a couple of things I'd like you to check:
1. Sign in with your Adobe ID to https://assets.adobe.com/mobilecreations and make sure that all of the Draw work that's on your device also shows up there.

2. While you're on that page, in the lower left hand corner, you should see a gear icon next to a number about how much storage is in use. Hovering over that number you should also be able to see how much storage you have available to you.

Let me know what you find.

Sue.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.