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Robert35088098yq07
Participant
Jan 28, 2024 6:35 PM UTC
Question

Disappearing Files

Hello

I'm using Fresco on my iPad Pro, running iPad OS 16.7.4. 
Here's my problem. Fresco isn't autosaving my files. It keeps 20 'recent' documents on the Home Screen, but if I create another document and the twentieth of these recents gets pushed off the screen, it just seems to vanish. 
If I open 'your files' there are a bunch of random files in there but nothing that's been created in the last six weeks or so. So where are they?

I'm hoping there's an easy answer so you can all tell me what an idiot I am, but I'd very much welcome your advice. 
Thank you in advance. 

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3 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Jan 29, 2024 2:11 PM UTC

Hello @Robert35088098yq07,

Thanks for reaching out. Would you mind checking the suggestions shared in this help article (https://adobe.ly/3SkjkYS) and checking if it helps? Looking forward to hearing from you.

 

Thanks, ^AM

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Robert35088098yq07Author
Participant
Jan 29, 2024 3:37 PM UTC
Hi AM

I had already read that page.

But I did a little more hunting … I opened ‘Your files’ then I opened a folder marked ‘Adobe Draw’ dated 12/30/21. In there I noticed a folder marked ‘Project 61’ and dated 1/26/24 … the files are in there. What are they doing there? I don’t regard this problem as solved, because there’s no logic to the files being there, and there’s no guarantee that they won’t just disappear again …

Thanks for your continuing help ...
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Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
Jan 30, 2024 6:20 PM UTC

Hello @Robert35088098yq07,

 

Thank you for providing additional information. It's peculiar that the files are ending up in a seemingly unrelated folder. To further investigate and resolve this issue, please follow these steps:

  • Confirm that all your files are available on the Adobe Creative Cloud Assets website: https://adobe.ly/47XU1lp. 

  • If all the files are stored on the Assets website, try reinstalling the Fresco app on your iPad.

  • After reinstalling, ensure you sign in using the Apple account associated with the Creative Cloud.

  • Open Fresco and check if the issue persists. Create a new document and observe if it's saved and accessible.

 

Let us know how it goes.

 

Best,

Anshul Saini

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