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O
Oregon Katie
Participating Frequently
February 18, 2024
Frage

Disappearing Fresco files - HELP!

  • February 18, 2024
  • 2 Antworten
  • 834 Ansichten

I recently opened a file in Fresco and then quickly closed it again remembering that I needed to copy a layer from another file. Went and copied that layer and then when I came back, the first file was completely missing. All I did was open it and then close it again, and POOF it was gone! I can't find it on in my Cloud documents either!

 

I had a document go missing a few months ago too, but that one I CAN see on my Cloud documents (although still not inside Fresco).

 

What happened? How can I get my file back? It was an important one. Also, I'm scared of this happening again.

2 Antworten

lydiaj15488900
lydiaj15488900
Participating Frequently
February 24, 2025

Same Issue here now in Feb 24 2024. Just GONE! I tried logging into old profiles, I looked in adobe assets, I checked in the deleted folder on both the app and Adobe CC desktop app. GONE - Missing files from June 2024 and before. THOUSANDS of them. I chatted into Adobe help and got a huge load of crap about how they no longer use the Sync feature since 2023 and users were told to back up files. This doesn't at all esplain where my art files went to from June 2024 and before. Even if that's the case... What about artfiles that should just be in my Fresco Files folder??? I am a Children's book artist and now I am missing all my workable Fresco files. My livlihood is now in question as I cannot access or even see files I need to edit. 

lydiaj15488900
lydiaj15488900
Participating Frequently
February 24, 2025

EDIT - It's 2025 - That's how traumatizing this all is. I don't even know what year it is.

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
April 2, 2025

Hey Lydia,

 

I can totally feel your frustration—losing all those files, especially as a children’s book artist, is devastating. You’re not alone in this, and I really hope we can figure something out.

 

One thing to double-check—when logging into Adobe Fresco, did you use “Continue with Google”? Sometimes, users accidentally log in with the wrong email or a different profile, which can make files seem like they vanished.

 

Looking at your Google login (ly*********t@gmail.com), it shows Used/Quota: 8.087 GB/105 GB—which means storage shouldn’t be the issue. Try logging out and back in, ensuring you use the exact same method (Continue with Google).

 

Also, if files weren’t fully synced before an app reinstall, they could have been lost—though I really hope that’s not the case. Let me know if anything changes after re-logging in!

 

Best,

Anshul Saini

A
Community Manager
Anubhav MCommunity Manager
Community Manager
February 19, 2024

Hello @Oregon Katie,

Sorry to hear about your experience. Would you mind checking the Your Files and Deleted tab (https://adobe.ly/3OSNrWv) to see if it helps?

Looking forward to hearing from you.

 

Thanks,

Anubhav

    O
    Oregon KatieAutor
    Participating Frequently
    February 19, 2024

    Thank you for the ideas. I checked my deleted tab both on my iPad and on the cloud, and it is not showing up in either place. I looked through all my folders in both locations and cannot find it there either. I remember the file name -- is there a way to search my cloud or files on Fresco by name, just in case I missed it? But so far, it appears to just have mysteriously disappeared. Very frightening to me!

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