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Ilse35577222l4cf
Participant
July 8, 2024
Question

document not opening

  • July 8, 2024
  • 2 replies
  • 143 views

I was working on a sketch this afternoon and when I try to open the document now, it keeps saying that Fresco can´t open it and that I should contact support. I couldn´t find a solution here, so I was hoping somebody could help me because I really need this sketch. 

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2 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
July 31, 2024

Hello @Ilse35577222l4cf,

Sorry to hear about your experience and for the delayed response. I hope the problem is resolved by now. If not, kindly share more details, like the OS/Fresco version and screenshots of the error message, so we can better assist you.

Looking forward to hearing from you.

 

Thanks,

Anubhav

I
Ilse35577222l4cfAuthor
Participant
July 8, 2024

update: none of my documents can be opened now. Can someone please help me out?

 

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