Participant

Question

Documents from cloud gone after login??? (Fresco)

Forum|Forum|25 days ago
July 23, 2026
7 replies
82 views

Hello, yesterday I was for some reason logged out of my account on Adobe Fresco. (I hadn’t used it for 2 weeks max.) After I logged in almost all of my documents which I believed to be saved on the cloud were gone. I don’t get it since they always synchronised and they never just disappeared. Even after I had to create a new account they were still saved so I never believed that they were not properly saved. Is there any way to get them back or are they gone forever? :(

I already tried logging in multiple times it always stayed the same… please help

FrankVibeless

Participant

I had the same issue. Never logged out but hadn’t been on my computer for a while. When I went on yesterday my account was signed out. I logged in and all my work was gone. I have tried signing in on the Adobe link and nothing there. Only one account (personal). I am using Samsung laptop Device name   BOOK-78CU5HU0TB
Processor   Intel(R) Core(TM) 7 150U (1.80 GHz)
Installed RAM   16.0 GB (15.7 GB usable)
Graphics card   Intel(R) Graphics (128 MB)
Storage   112 GB of 477 GB used
Device ID   EECF0D79-7338-4F43-A5EC-0DA825EAD7D3
Product ID   00342-22624-27629-AAOEM
System type   64-bit operating system, x64-based processor
Pen and touch   Pen and touch support with 10 touch points

Version 5.7.0.1447 of the Fresco app.

Very worrying how many people this seems to happen to.

FrankVibeless

Participant

can someone help me with this ? @Abhishek Rao

N

Nicola36302543c8f5

Participating Frequently

I’m so sorry, similar thing happened to me - I didn’t log out though, but a lot of files are missing and empty and unnamed with blank documents inside. It’s so sad. And this is professional work. I wish they would help and respond to us.

Abhishek Rao

Community Manager

Hi @Clarao06 and @Nicola36302543c8f5,

I'm really sorry to hear this happened, especially if you were expecting your documents to be safely stored in the cloud. To help narrow this down, could you first verify that you're signed in with the correct Adobe account? If your account has both Personal and Business/School profiles, please check both, as your cloud documents may be associated with a different profile. You can also sign in to https://adobe.ly/4hn9Nys and check whether your missing Fresco documents appear there. Additionally, could you let us know the device model you're using (for example, your iPad or Windows device) and the Adobe Fresco version installed on it?

Looking forward to hearing back.

Abhishek

N

Nicola36302543c8f5

Participating Frequently

Thanks for the response Abhishek -

Yes definitely the correct Adobe account as I never signed out and I only have one.

Here are the details:

Adobe Fresco 7.4.2 on iPad Pro M4 - 26.5 - Local files missing after update

I’m using an iPad Pro M4 with Adobe Fresco 7.4.2. Immediately after updating a few days ago, my document library became disorganized and files appeared to be missing.

Symptoms:

Several folders that previously contained artwork now appear empty.
Many documents have been renamed “Untitled” and open as blank canvases.
The Home and Recent views contain lots of blank “Untitled” documents and are missing recent artwork.
Documents are out of order.
After force quitting and restarting Fresco, some missing files reappeared, and some folders repopulated with the correct artwork and thumbnails when I pulled down to refresh them. However, lots of documents still appear to be missing.

Additional information:

Adobe Fresco is still using 22.1 GB of storage on my iPad.
My Creative Cloud storage is full (0 GB remaining), but it has been full for many months and everything worked normally until this update.
I have not uninstalled the app because my artwork is stored locally on the iPad.

Is there a way to rebuild the local document database or recover the missing documents without risking the local artwork?

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