Error sharing posts "An error occurred while synchronizing one or more documents"

Forum|Forum|1 year ago
May 2, 2024
1 reply
438 views

I'm experiencing an error with files shared with my team members. They cannot be viewed from Adobe creative cloud or from Adobe fresh, but they are available in "shared with you" in the Web version. Additionally, when you click the cloud icon in Adobe Fresco, an error appears that says "An error occurred while synchronizing one or more documents..."

Performance

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Anshul_Saini

Community Manager

Hi @Maestro Splinter,

Thanks for reaching out. It sounds like you're encountering difficulties with file sharing in Adobe Creative Cloud and Adobe Fresco. One solution you could try is logging out of your Adobe account and logging back in using either your Gmail or Facebook credentials at the sign-in page. Sometimes, this simple step can resolve syncing and sharing issues.

Give that a try, and let me know if it helps resolve the error you're experiencing!

Best,

Anshul Saini

M

Maestro SplinterAuthor

Participating Frequently

Hello Anshul! Thank you very much for answering. I have tried logging out, reinstalling adobe fresh, reinstalling creative cloud without satisfactory results.
In addition, we have tried to share projects between two other people and also with the same result (the files do not appear in the shared folder).

Anubhav M

Community Manager

Hello @Maestro Splinter,

We're sorry for the trouble. It looks like we need to troubleshoot this in a live session. Please head here (https://adobe.ly/4bQcnre) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

Thanks,

Anubhav

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