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Luna_the_witch_cat
Participant
Sep 27, 2024 11:37 PM UTC
Question

Evertime I open a canvas were I used live brushes the app crashes

 I was couloring in a drawing when I noticed It was laging so I resatred the app. Now every time I  even open a canvas were I have used live brushes the entire app crashes. I have cheacked and my pc and the app and all of the requirements are met, I have restareted the app and the computar and evn uninstaled the app.

Can someone please help?

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2 replies

N8.
Community Expert
N8.Community Expert
Sep 28, 2024 8:02 AM UTC

Sorry to hear that this is occurring. 
Hey @Luna_the_witch_cat 

 

This might be a simple case of shutting down/ turning off your device for a few minutes.  Possibly check your storage or clear your cache.

Another thing is check for any updates on your device. I am being a bit captian obvious. Sometimes it is the simple things that resolve such issues. I have had to turn my computure off for other Apps on my computer/ other devices.

Cheers,
O. Nate

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Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Sep 30, 2024 11:04 AM UTC

Hello @Luna_the_witch_cat,

I am sorry to hear about your experience. I hope Oh.N8's suggestions helped resolve the problem. If not, kindly share more details like the OS/Fresco version, your device make/model, and a screen recording of the problem, so we can better assist you.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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