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Anubhav M
Anubhav MCorrect answer
Community Manager
Apr 21, 2023 9:18 PM UTC

Hello @tanyar47513096,

 

Thanks for reaching out. As suggested by Imaginerie, your work from Fresco will Sync to your computer regardless of whether Illustrator is open or not. If, however, you are having trouble with your files from Fresco not showing up on Illustrator on your computer, try the following steps and check if it helps:

  • Close all Adobe applications.
  • Open the Adobe Creative Cloud desktop application, click on the profile picture at the top right corner, and choose the option to Sign Out.
  • Sign back into Creative Cloud
  • Open Illustrator

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

 

2 replies

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
Apr 21, 2023 9:18 PM UTC

Hello @tanyar47513096,

 

Thanks for reaching out. As suggested by Imaginerie, your work from Fresco will Sync to your computer regardless of whether Illustrator is open or not. If, however, you are having trouble with your files from Fresco not showing up on Illustrator on your computer, try the following steps and check if it helps:

  • Close all Adobe applications.
  • Open the Adobe Creative Cloud desktop application, click on the profile picture at the top right corner, and choose the option to Sign Out.
  • Sign back into Creative Cloud
  • Open Illustrator

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

 

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Imaginerie
Community Expert
Community Expert
Apr 16, 2023 12:12 PM UTC

No, I tested both for another user question, and it does work both when open and closed, either for illustrator for desktop, or illustrator on Ipad (if you're using Fresco on Ipad)

Be mindful though, that the sharing of Fresco files to Illustrator can be a bit long. It's all synced on the cloud and can take a few minutes for bigger files (that's my experience)

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