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Markus van der Westhuizen
Markus van der Westhuizen
Participating Frequently
November 4, 2023
Question

Extremely unstable

  • November 4, 2023
  • 1 reply
  • 227 views

I am a Graphic Design Lecturer, started teaching in 1994, so I have been around the block a few times. I have to teach Fresco in the next few weeks, and I am not happy about it.

 

I find Fresco extremely unstable. It crashes all the time and when it doesn't just close and disappear it freezes. It's also unpredictable... I can do one thing and it works fine, then open a new canvas and do the same thing and it freezes. If you're lucky it actually saved your work and you can return to it... mostly when you come back to your work it lost many steps (as in no point, you may as well start over). On occassion it doesn't freeze and you manage to save all your work, but when you return to your work it's either missing or it has been rearranged like a rubics cube.

 

In the last two days I must have sent off 20 bug reports.

 

I remember why I never pursued Fresco in the past. I gave up on it... the only reason I'm circling back is because I have to teach it.

 

I have an iPad Air (3rd Gen).  I work in Affinity Designer and Photo, as well as Procreate on the iPad and I don't  have these issues.

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1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
November 7, 2023

Hello @Markus van der Westhuizen,

 

We understand how frustrating it can be to experience crashes in Fresco, especially in the middle of work. Would you mind updating the OS and the Fresco app to the latest version and checking if it helps?

(https://support.apple.com/en-us/HT204204), (https://support.apple.com/en-us/HT202180)

 

Also, kindly check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, try deleting Fresco, restarting your device, and then reinstalling the app to check if it helps.

 

If the issue persists, kindly share the crash report so that we can investigate this further:

  • Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “JetSam-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash by looking at the timestamp.
  • Upload the file to (https://assets.adobe.com) and share a link to the file here or via DM.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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