Skip to main content
Participant
March 14, 2024
Answered

Eyedropper to pick up a stamp not working

  • March 14, 2024
  • 1 reply
  • 186 views

Before the update I was able to select eyedropper, double click the modifier circle, and the image in the eyedropper circle would be picked up, now it always picks up the color only. Has this feature been taken away or am I doing something incorrectly? I'm using an iPad pro.

This topic has been closed for replies.
Correct answer Anshul_Saini

Hi @angelam4944636,

 

It sounds like you're encountering an issue with the Eyedropper tool on your iPad Pro after the update.

 

To address this, please ensure that you're selecting the Multicolor Sampler icon instead of the regular Eyedropper tool. The Multicolor Sampler tool allows you to sample image data, which should enable you to pick up the image as you described.

 

If you're still experiencing issues after selecting the Multicolor Sampler icon, please let us know, and we'll be happy to provide further assistance.

 

Best regards,

Anshul Saini

1 reply

Anshul_Saini
Community Manager
Anshul_SainiCommunity ManagerCorrect answer
Community Manager
March 14, 2024

Hi @angelam4944636,

 

It sounds like you're encountering an issue with the Eyedropper tool on your iPad Pro after the update.

 

To address this, please ensure that you're selecting the Multicolor Sampler icon instead of the regular Eyedropper tool. The Multicolor Sampler tool allows you to sample image data, which should enable you to pick up the image as you described.

 

If you're still experiencing issues after selecting the Multicolor Sampler icon, please let us know, and we'll be happy to provide further assistance.

 

Best regards,

Anshul Saini

Participant
March 14, 2024

You're right I was just using it incorrectly, thank you!