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Ana dumitrache
Participant
Jun 3, 2020 7:58 PM UTC
Question

Fail to download brushes

I have recently upgraded my adobe fresco subscription plan, but sadly, still cannot have access to Kyle T. Webster's photoshop brushes. What can I do about it?

thanks,

Ana

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3 replies

Sue Garibaldi
Sue Garibaldi
Inspiring
Jun 3, 2020 8:14 PM UTC

HI Ana. 

 

I've responded to your other posts (https://community.adobe.com/t5/fresco/upgrade-from-free-fresco-plan-to-paid-fresco-plan/m-p/11179692?page=1#M2306 https://community.adobe.com/t5/fresco/6mo-free-trial-but-no-premium-features/m-p/11179665?page=1#M2305) but wanted to post it here as well:

 

Please message me through  Fresco's Report A Bug link so I can help figure out why, after upgrading,  you're not able to access all of Fresco's features. (Tap the gear icon in the upper nave of  the Home screen then App Settings > Help > Support > Report A Bug.)

 

Sue.

 

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Ana dumitracheAuthor
Participant
Jun 3, 2020 8:38 PM UTC

Hi Sue, i wish I could but it doesn't work. There is a dialog pop up window which says that the email or account fails to connect. 
best, 
Ana

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Sue Garibaldi
Sue Garibaldi
Inspiring
Jun 3, 2020 8:40 PM UTC

Ana. 

 

Have you set up a mail account on your  device using iOS's Mail app?

 

Sue.

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