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papricagigi
Participating Frequently
November 13, 2020
Question

Favorite brushes are partially gone and Megapack is gone too

  • November 13, 2020
  • 2 replies
  • 904 views

All of a sudden, 2/3 of my favorite brushes are gone and Megapack is partially gone too. What is going on? Should I uninstall and reinstall Fresco? 
I do have Fresco premium (am paying every month). This is very frustrating...

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2 replies

B
BillRey
Participating Frequently
July 20, 2021

Same issue here. Lost ALL favorites which took over 4 hours to identify. 

    H Maria
    H Maria
    Participant
    July 21, 2021

    Same here. Lost everything. Beyond frustrating! I don't even have the time or patience to attempt to recover them. I would have to sort through 1000+ brushes contained within countless custom brushpacks.. kudos to you for taking the time to do so. This shouldn't even be a problem in the first place, Adobe... 

    Sue Garibaldi
    Community Manager
    Sue GaribaldiCommunity Manager
    Community Manager
    November 13, 2020

    Hi Papri.  

     

    I just  responded to your email. 

     

    Sue.

    P
    papricagigiAuthor
    Participating Frequently
    November 14, 2020

    Hi Sue,

    Thank you, but I do not see your email in my email account.
    I tried a few times to re-download ('join') the brush packages, and finally I got them back. I now have duplicates of packages: one incomplete, one complete. 

    My favorite brushes have not come back, so I rebuilt. I hope we could backup our favorite brushes in case we lose them as I experienced. I'll attach the screenshot of my brushes now. I noticed the ones i re-downloaded have a 'people icon' right next to it. This is something new?

     

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