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kallan_clash
kallan_clash
Participant
November 14, 2019
Question

Favorite Brushes Not Saved

  • November 14, 2019
  • 7 replies
  • 4897 views

I'm using Fresco on my Surface Pro.  I've favorited certain brushes, but the next time I open the document or any other document, there are no favorite brushes.  They appear as favorites during my session, but not once I close the application and reopen it.  Anyone else have this issue?  Is it limited to the Surface Pro?

    This topic has been closed for replies.

    7 replies

    I
    Ieva_Liba
    Participant
    November 3, 2020

    I have the same issue. I added several brushes to "favorites" from the Kyle's megapack but once I reopen the app they are no longer there. Using Windows HP ZBook workstation.

     

    Sheena Kaul
    Sheena Kaul
    Legend
    November 5, 2020

    Hi there,

     

    Please make sure you're using the correct Adobe ID to sign in to the app. 

     

    Also, can you confirm if they don't show up at all, or do they just take some time to appear?

     

    Regards,

    Sheena

    I
    Ieva_Liba
    Participant
    December 6, 2020

    Hi! They won't show up at all. When I reopen the app all my favorites are usually gone.

    P
    Pshema
    Participating Frequently
    October 3, 2020

    I'm on iPad Pro and every time I import and close the app, my imported brushes don't show once I'm back to it, even if I mark them as favs

    Sheena Kaul
    Sheena Kaul
    Legend
    October 5, 2020

    Can you confirm if they don't show up at all or do they just take sometime to appear?

    P
    Pshema
    Participating Frequently
    October 5, 2020
    Thank you, I just imported the brushes and when I close the pixel brushes tab and open it again they just disappear. u_u''
    A
    asianoble
    Participant
    August 18, 2020

    Same issue. Latest update

      Sheena Kaul
      Sheena Kaul
      Legend
      August 18, 2020

      Are you on the iPad or Windows device?

       

       

      A
      asianoble
      Participant
      August 18, 2020
      I'm on a windows surface book 2. It's a recurring issue. Seems to happen
      every time I update
        A
        awalsh11
        Participating Frequently
        February 19, 2020

        I'm on version 1.3.0 and the same thing just happened to me. I had a really good go of using Fresco. Importing brushes, saving favourites, really enjoying the app. I'm pretty sure I was able to use the saved imported brushes and favourites during 2 - 3 sessions. Now I've. gone in and it's all gone. It really makes me hesitate to set things up again and keep using the app of it's all going to disappear again.

         

        Edit: After a restart of the app my imported 'Library Brushes' are back, but my favourites are still gone.

          Sheena Kaul
          Sheena Kaul
          Legend
          February 24, 2020

          Hi All,

           

          It looks like this issue is almost fixed. 

          Would you guys mind letting us know if you're on iPad or windows devices?

           

          Regards,

          Sheena

          A
          awalsh11
          Participating Frequently
          March 6, 2020

          I'm on Windows and Fresco just lost all of my favorites again. This sort of error makes the app almost unusable. I can't set upy mdozen or so favorites every time I load the app.

            JerlMay
            JerlMay
            Inspiring
            December 9, 2019

            Having the same issue and its consistent.  I've starred the same brushes repeatedly but if I close the file, there are no favorites listed on the next file I open.  I also have lost all the custom brushes I've added (they are stored and installed from my Creative Cloud files) and can't reload them.  Gives an error saying it "could not import any usable brushes from the selected file."  I can find no way to manage them or remove the ones I've added to see if I can re-add them.  Seems like the favorites disappearing and the custom brushes disappearing started at the same time as it was working before last week (or seemed to, if my memory serves.  I only just started using this after MAX).  Surface Pro 6, i7 1.9 GHz, 16 GB RAM.  

            Rohit Guglani
            Adobe Employee
            Rohit Guglani
            Adobe Employee
            December 10, 2019

            Hello JerlMay,

             

            Can you share the Fresco version on your system? Kindly see if you have updated version installed, you can do so from Creative Cloud Desktop application. 

             

            Thanks,

            Rohit

            JerlMay
            JerlMay
            Inspiring
            December 10, 2019

            Version 1.2.0

            Sheena Kaul
            Sheena Kaul
            Legend
            November 19, 2019

            Hi there,

             

            I'm afraid but I'm unable to reproduce your issue on my machine. The favourite brushes show up on all the files that are saved to my cloud docs. 

            Have you tried to sign out and sign back in once to check if the favourite brushes show up?

             

            Regards,

            Sheena

            kallan_clash
            kallan_clashAuthor
            Participant
            November 21, 2019

            I've signed out and back in. I've even uninstalled the application and re-installed it.  It's still the same. I can mark a brush as a favorite and while I still have the application open, it will show up. However, once I close the application, the favorites are no longer showing up.

              Rohit Guglani
              Adobe Employee
              Rohit Guglani
              Adobe Employee
              November 14, 2019

              Hello kallan_clash,

               

              Thanks for reporting this issue. We are looking into this and will get back to you. 

               

              Regards,
              Rohit

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