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BigDingus
Inspiring
June 1, 2023
Answered

feature level 11.0 available; feature level 12.0 required

  • June 1, 2023
  • 2 replies
  • 1283 views

How many times does this happen.

I haven't changed my graphics card, or anything else on my PC, but I've started getting the above message.

I have a NVIDIA GeForce  GT 640.

I've checked my system and I definitely have DirectX 12.0 installed.

Does anyone have any information on this issue.

I did try 'chat' but had to give up on chat as I was waiting 5 minutes between answers.

    Correct answer Anubhav M

    Hello @BigDingus,

     

    I'm sorry to hear about your experience. Unfortunately, the NVIDIA GeForce GT640 GPU doesn't support DirectX 12.1, as it requires hardware support for DirectX features to work. Updating your drivers or operating system won't help in this situation. 

     

    To learn more about the system requirements for Fresco, please visit https://helpx.adobe.com/fresco/system-requirements.html. 

     

    Please don't hesitate to reach out if you need further assistance. We're always here to help.

     

    Thanks,

    Anubhav

    2 replies

    Anubhav M
    Community Manager
    Anubhav MCommunity ManagerCorrect answer
    Community Manager
    June 2, 2023

    Hello @BigDingus,

     

    I'm sorry to hear about your experience. Unfortunately, the NVIDIA GeForce GT640 GPU doesn't support DirectX 12.1, as it requires hardware support for DirectX features to work. Updating your drivers or operating system won't help in this situation. 

     

    To learn more about the system requirements for Fresco, please visit https://helpx.adobe.com/fresco/system-requirements.html. 

     

    Please don't hesitate to reach out if you need further assistance. We're always here to help.

     

    Thanks,

    Anubhav

      thejanebradbury
      Community Expert
      thejanebradburyCommunity Expert
      Community Expert
      June 2, 2023

      It might possibly be that although your card says Direct X12 is supported, the features are only up to DirectX 11. I checked my system using this information from Microsoft:

      How do I know if I have DirectX 12?
      To check which version of DirectX is on your PC using the DirectX Diagnostic Tool, select the Start button and type dxdiag in the search box, then press Enter. In the DirectX Diagnostic Tool, select the System tab, then check the DirectX version number under System Information.
       
      On the initial page of the dialog it tells me I have DirectX 12, clicking next page tells me the feature levels. DirectX 12_1 is what we need for Fresco. 
       

       

       
       
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