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Spirited_day9213
Participant
October 12, 2026
Question

FILES WENT MISSING AFTER AN UPDATE!

i haven’t used fresco in a few weeks and opened it to find that i was logged out of my account due to an automatic update. after logging in, all my files were gone! if it helps, i was running on 5gb of cloud space but my files were synced to the cloud. i tried uninstalling and reinstalling to see if my files came back but it didn’t work. i tried accessing my cloud through the creative cloud app on my desktop and on web but can’t seem to find any of the missing files. is there any way i can retrieve the files ? i spent a lot of time and hard work on the sticker illustrations i was looking to sell for my first art business :( i’ve seen alot of other users having the same problem with no replies from adobe but i’m trying my luck here, pls help me adobe!

7 replies

Anubhav M
Community Manager
Community Manager
October 13, 2026

Hello ​@Spirited_day9213 

 

I’m sorry to hear about your experience. Would you mind trying a different account (email/social sign-in) or profile you used when signing up for Fresco to see if that helps resolve the problem?

If you’re not being prompted to choose a profile, try turning off automatic profile selection (https://helpx.adobe.com/business/enterprise/setup-onboarding/sign-in-and-access/manage-adobe-profiles.html#:~:text=Turn%20on%20or%20off%20automatic%20profile%20selection) and let us know how it goes.

 

Looking forward to hearing from you.
Anubhav

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Spirited_day9213
Participant
October 14, 2026

i’ve tried all possible accounts but to no avail.

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Anubhav M
Community Manager
Community Manager
October 14, 2026

Hello ​@Spirited_day9213 

 

I have sent you a DM. Please check your inbox.

Anubhav

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Anubhav M
Community Manager
Community Manager
October 13, 2026

Hello ​@Spirited_day9213 

 

I’m sorry to hear about your experience. I hope Monika’s suggestions helped. If not, please check whether the file is available here (https://adobe.com/files) and let us know how it goes.

 

Looking forward to hearing from you.
Anubhav

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Spirited_day9213
Participant
October 14, 2026

i’ve checked out the link and tried monika’s suggestions, but i can’t seem to retrieve my files.

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Monika Gause
Community Expert
Community Expert
October 12, 2026

Are you trying to open the files from within Illustrator or from within Fresco? 

If the latter, you could try and ask it here: https://community.adobe.com/fresco-644

If the former, try and File > Place from the Cloud

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Spirited_day9213
Participant
October 11, 2026

i haven’t used fresco in a few weeks and got logged out of my account due to an update to the app. my fresco files went missing after i logged in even though it was saved in the cloud. is there a way i can recover it, i lost hours of illustration work that i was planning to sell for my small art business.

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