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yesgogogo
Participant
Feb 10, 2023 12:05 AM UTC
Question

Frequent Crashes

I can almost never use Fresco on Windows 11 it is constantly crashing and never opens documents. I am working on an important project and it's frustrating that I can not work properly without the app closing. I have tried to restart and reinstall many times. What can I do to solve this issue?

 

18 replies

Peter35349481q4xm
Participant
Feb 9, 2024 7:23 AM UTC

This actually worked for me...so far. My application kept crashing and after doing this, I was able to use it for a couple of hours with no issues. I hope this problem doesn't happen again. 

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Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Feb 10, 2023 9:44 PM UTC

Hello @yesgogogo,

 

We understand how frustrating it can be to experience crashes. Would you mind trying the following steps and checking if it helps:

1. Go to Creative Cloud Desktop Application

2. Press Ctrl+Alt+R

3. It will show a dialog to Relaunch

4. Click Continue and wait for 2-3 minutes

5. Launch Fresco


Also, kindly share the crash report here or via DM using the steps in this article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html). We appreciate your time and efforts in resolving this issue.

 

Looking forward to your response.

 

Thanks,

Anubhav

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    yesgogogoAuthor
    Participant
    Feb 13, 2023 11:59 PM UTC
    I have tried the method a couple times and it doesn’t seem to help from my experience. I also tried restarting my device but no luck.

    Sent from my iPhone
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    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    Feb 14, 2023 4:47 PM UTC

    Hello @yesgogogo,

     

    We are sorry to hear about this experience. Would you mind sharing the crash report here or via DM using the steps in this article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) so we can investigate this further?

     

    Looking forward to your response.

    Regards.

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    Imaginerie
    Community Expert
    ImaginerieCommunity Expert
    Community Expert
    Feb 10, 2023 4:21 PM UTC

    Hello!
    The most frequent culprits when an app like Fresco is crashing is either an old graphic cards, or a graphic card with outdated drivers.
    First thing to do is check that your system is compatible (scroll down for Windows)
    https://helpx.adobe.com/uk/fresco/system-requirements.html

    Secondly, if your system is compatible, update your graphic cards drivers (If you have an Nvidia and get the choice, choose "studio" versus "gaming")

    If that fails, there might be another issue with not enough RAM, or a CC storage issue.

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    ray_marc_9444
    Participant
    Apr 3, 2025 10:21 PM UTC

    I have an rtx 4060 and 16gb ram with 1tb of space, its still crashing

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    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    Apr 4, 2025 12:15 PM UTC

    Hello @ray_marc_9444,

    Would you mind trying to update the OS(https://adobe.ly/3RxqQQ7) and Fresco(https://adobe.ly/429lWzf) to the latest version and checking if it helps?

    Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://adobe.ly/3FVjrI4) and check if it helps.

     

    Additionally, check if all of your work is synced online (https://adobe.ly/4i52Qir). If yes, please try resetting Fresco (https://adobe.ly/3FWSWSE...) and share your observations.

     

    Looking forward to hearing from you.

     

    Anubhav

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