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yesgogogo
Participant
February 10, 2023
Question

Frequent Crashes

  • February 10, 2023
  • 3 replies
  • 5586 views

I can almost never use Fresco on Windows 11 it is constantly crashing and never opens documents. I am working on an important project and it's frustrating that I can not work properly without the app closing. I have tried to restart and reinstall many times. What can I do to solve this issue?

 

3 replies

P
Peter35349481q4xm
Participant
February 9, 2024

This actually worked for me...so far. My application kept crashing and after doing this, I was able to use it for a couple of hours with no issues. I hope this problem doesn't happen again. 

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
February 10, 2023

Hello @yesgogogo,

 

We understand how frustrating it can be to experience crashes. Would you mind trying the following steps and checking if it helps:

1. Go to Creative Cloud Desktop Application

2. Press Ctrl+Alt+R

3. It will show a dialog to Relaunch

4. Click Continue and wait for 2-3 minutes

5. Launch Fresco


Also, kindly share the crash report here or via DM using the steps in this article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html). We appreciate your time and efforts in resolving this issue.

 

Looking forward to your response.

 

Thanks,

Anubhav

    Y
    yesgogogoAuthor
    Participant
    February 13, 2023
    I have tried the method a couple times and it doesn’t seem to help from my experience. I also tried restarting my device but no luck.

    Sent from my iPhone
    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    February 14, 2023

    Hello @yesgogogo,

     

    We are sorry to hear about this experience. Would you mind sharing the crash report here or via DM using the steps in this article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) so we can investigate this further?

     

    Looking forward to your response.

    Regards.

    Imaginerie
    Community Expert
    ImaginerieCommunity Expert
    Community Expert
    February 10, 2023

    Hello!
    The most frequent culprits when an app like Fresco is crashing is either an old graphic cards, or a graphic card with outdated drivers.
    First thing to do is check that your system is compatible (scroll down for Windows)
    https://helpx.adobe.com/uk/fresco/system-requirements.html

    Secondly, if your system is compatible, update your graphic cards drivers (If you have an Nvidia and get the choice, choose "studio" versus "gaming")

    If that fails, there might be another issue with not enough RAM, or a CC storage issue.

    R
    ray_marc_9444
    Participant
    April 3, 2025

    I have an rtx 4060 and 16gb ram with 1tb of space, its still crashing

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    April 4, 2025

    Hello @ray_marc_9444,

    Would you mind trying to update the OS(https://adobe.ly/3RxqQQ7) and Fresco(https://adobe.ly/429lWzf) to the latest version and checking if it helps?

    Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://adobe.ly/3FVjrI4) and check if it helps.

     

    Additionally, check if all of your work is synced online (https://adobe.ly/4i52Qir). If yes, please try resetting Fresco (https://adobe.ly/3FWSWSE...) and share your observations.

     

    Looking forward to hearing from you.

     

    Anubhav

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