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Fotomaker01RA
Known Participant
October 20, 2022
Question

Fresco 4.0.0 Crashing on Every Attempt to Launch (Win 11)

  • October 20, 2022
  • 1 reply
  • 560 views

I just updated to Fresco 4.0.0 during Adobe MAX in the past 2 days (Oct. 18-19, 2022) after seeing exciting demos of the product. I now can no longer get Fresco to launch. It crashes every time I try to open from my CC (full plan, all apps) app - which is also up-to-date.

 

UPDATE: I just uninstalled Fresco 4.0.0 and tried to rollback to the previous version (3.9.0). Now that version no longer launches either and immediately Crashes when I try to Open from CC.

 

Can someone pls help me troubleshoot? I wanted to create some overlays using live watercolor brushes to use for a current project in Ps. Also - Adobe - can some staff person pls check the Win installers on CC to be sure something buggy didn't get posted for Fresco 4.0.0 & 3.9.0. Thx.

 

My system info:  Windows 11 Pro desktop PC. AMD RX 6800 XT. Intel i9 12th gen. 64GB RAM. System is new as of 1-2 mos. ago.

 

Here's a snip of the Error Msg I get each time Fresco crashes since the update a day ago:

 

This topic has been closed for replies.

1 reply

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Fotomaker01RAAuthor
Known Participant
October 22, 2022

BTW, this is what I see when I go to the Adobe CC page for Fresco. It says it should "work" on my desktop PC...

 

I uninstalled Fresco after the frustration from the crashes noted above. If someone from Adobe can provide a non-buggy Win (11) installer, I'd love to try using the product!

 

Sjaani
Community Expert
SjaaniCommunity Expert
Community Expert
October 24, 2022

Try signing out of your creative cloud account and signing in again.

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Fotomaker01RAAuthor
Known Participant
October 24, 2022

Why would only 1 app not work when all the others do?

 

I'm concerned about losing access to the essential apps I use multiple times daily if messing around impacts them too. I need to know why just 1 app with a crashing history would require a complete logout & login that could jeopardize (possibly) my use of all other working CC apps.

 

There is a 3 yr history (since 2019 that I see) in these forums of people (primarily Windows users) saying they've had this exact type of crashing with multiple generations of Fresco. And, only Fresco.

 

Which makes me wonder, again, why just Fresco? Those posters all tried all sorts of potential 'fixes' and none worked - per their followup posts.

 

I appreciate the thought. But I need a solution that is Fresco specific & addresses why it alone is unworking. Thank you.

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