Jesus28956484lt98

Participating Frequently

Question

Fresco 4.4/4.3 - Crash on launch on Windows

Forum|Forum|3 years ago
March 19, 2023
2 replies
2626 views

Cuando abro la aplicacion y trato de elegir un tipo de documento para comenzar a dibujar la aplicacion se cierra.

[Renamed by Mod]

Performance

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Community Manager

Community Manager

Hello @Jesus28956484lt98,

We understand how frustrating it can be to experience crashes. Would you mind running Fresco under a different administrator account (https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-...) and checking if it helps?

Also, kindly check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, please try resetting Fresco (https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-e90eefe4-d0a2-7c1b-d...) and share your observations.

If the issue persists, kindly share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team.

Looking forward to your response.

Thanks,

Anubhav

Jesus28956484lt98Author

Participating Frequently

Creando un usuario alternativo en mi notebook con permisos de administrador, si me deja usar Adobe Fresco.

En este caso que podria hacer para poder usarlo en mi cuenta principal .?

Gracias!!!

Community Expert

Community Expert

Is this recent with new update? Were you able to use previous versions?

What device are you running?

Jesus28956484lt98Author

Participating Frequently

Probe con la nueva actualizacion y con la version anterior, con ninguna funciona.

Uso una Notebook Asus Ryzen 7 con Windows 10.

Vi sugerencias en el foro pero ninguna funciona.

Community Expert

Community Expert

Check the System Requirements page. One key feature is that Direct X is version 12.1. Must have the .1.