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helmutdunkel
helmutdunkel
Participant
Mar 20, 2023 1:20 PM UTC
Answered

Fresco 4.4 - Crash on launch on Windows

Nach dem aktuellen Update auf v4.40 startet Fresco zwar, aber dann wird ein Absturzbericht angezeigt: Die Fresco-Applikation wurde bei der letzten Ausführung unerwartet beendet. Das Fenster ist kurz zu sehen und schließt sich dann mit dem Rest des Programms. Screenshot in der Anlage. Hat jemand eine Idee, was ich da machen kann. Den Absturzbericht einreichen kann ich nicht dafür ist das Pop-up zu kurz auf dem Schirm. Vielen Dank.

 

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    Anubhav M
    Anubhav MCorrect answer
    Community Manager
    Jun 23, 2023 4:42 PM UTC

    Hello @helmutdunkel, @Eazay, @herr carlsson, @Олексій291373653kzu,

     

    Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

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    10 replies

    herr carlsson
    Known Participant
    Apr 13, 2023 12:55 PM UTC

    Hast du inzwischen eine Lösung bekommen? Habe das selbe Problem. Absolut frustrierend.

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      Eazay
      Eazay
      Participant
      Jun 19, 2023 10:46 AM UTC

      Bei mir ist das gleich Problem. Irgendwie scheint es keine Lösung zu geben. Ich habe alle Lösungsangebote durch. Erfolglos. Das ist ärgerlich, weil man am Ende viel Geld für etwas bezahlt, das man nicht nutzen kann.

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        Anubhav M
        Community Manager
        Anubhav MCommunity ManagerCorrect answer
        Community Manager
        Jun 23, 2023 4:42 PM UTC

        Hello @helmutdunkel, @Eazay, @herr carlsson, @Олексій291373653kzu,

         

        Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

         

        Looking forward to hearing from you.

         

        Thanks,

        Anubhav

        Translate
        Anubhav M
        Community Manager
        Anubhav MCommunity Manager
        Community Manager
        Mar 20, 2023 2:37 PM UTC

        Hello @helmutdunkel,

         

        We understand how frustrating it can be to experience crashes. Would you mind running Fresco under a different administrator account (https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-...) and checking if it helps?

         

        Also, kindly check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, please try resetting Fresco (https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-e90eefe4-d0a2-7c1b-d...) and share your observations.

         

        If the issue persists, kindly share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team.

        Looking forward to your response.

         

        Thanks,

        Anubhav

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        Олексій291373653kzu
        Participant
        Mar 29, 2023 2:08 PM UTC

        I have this problem too. I took the steps you wrote about. Nothing helped. How to add a file .zxp? The form says that this type of files is not supported.

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        Anubhav M
        Community Manager
        Anubhav MCommunity Manager
        Community Manager
        Apr 4, 2023 3:59 PM UTC

        Hello @Олексій291373653kzu,

         

        We understand that encountering technical issues can be frustrating. Kindly share the zxp file by following the steps shared in this community post: (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967531).

         

        Looking forward to your response.

         

        Thanks,

        Anubhav

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