Skip to main content
Emma387776263cz7
Participant
Jul 24, 2024 1:16 PM UTC
Question

Fresco 5.5.0 keeps crashing

I installed Fresco last night and at first it went fine for an hour. After an hour, it began to crash after a few minutes of usage without beign triggered by anything specific like specific tools or adjustments. FYI my display adaptor is the Intel(R) UHD Graphics 620 and I'm using Windows 11. I talked to an agent about this and they gave me a link to install a previous version of Fresco but it's nowhere near as good (the brushes and features were a massive downgrade) and I was hoping if anyone knew a solution which meant I could use Fresco 5.5.0 (or just a fairly recent version) without it crashing?

This topic is closed to new replies. Start a new post to keep the conversation going.

2 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Jul 30, 2024 5:18 AM UTC

Hello @Emma387776263cz7,


We are still waiting for your response. Kindly let us know if it has been resolved or if you need further assistance.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

Translate
Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Jul 24, 2024 8:56 PM UTC

Hello @Emma387776263cz7,

We understand how frustrating it can be to experience crashes. Would you mind trying to update the OS(https://adobe.ly/3A4JXeU) and Fresco(https://adobe.ly/3A4JXvq) to the latest version and checking if it helps? Also, try the following steps and share your observations:

1. Go to Creative Cloud Desktop Application

2. Press Ctrl+Alt+R

3. It will show a dialog to Relaunch

4. Click Continue and wait for 2-3 minutes

5. Launch Fresco

 

Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://adobe.ly/3A4JZ6w) and check if it helps.

 

Additionally, check if all of your work is synced online (https://adobe.ly/4bWvOhg). If yes, please try resetting Fresco (https://adobe.ly/4bW2xDu...) and share your observations.

 

If the issue persists, kindly share the logs by following the steps shared in this help article (https://adobe.ly/3LAYFga) so we can check it with the team.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices