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Emma387776263cz7
Participant
July 24, 2024
Question

Fresco 5.5.0 keeps crashing

  • July 24, 2024
  • 2 replies
  • 323 views

I installed Fresco last night and at first it went fine for an hour. After an hour, it began to crash after a few minutes of usage without beign triggered by anything specific like specific tools or adjustments. FYI my display adaptor is the Intel(R) UHD Graphics 620 and I'm using Windows 11. I talked to an agent about this and they gave me a link to install a previous version of Fresco but it's nowhere near as good (the brushes and features were a massive downgrade) and I was hoping if anyone knew a solution which meant I could use Fresco 5.5.0 (or just a fairly recent version) without it crashing?

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2 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
July 30, 2024

Hello @Emma387776263cz7,


We are still waiting for your response. Kindly let us know if it has been resolved or if you need further assistance.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
July 24, 2024

Hello @Emma387776263cz7,

We understand how frustrating it can be to experience crashes. Would you mind trying to update the OS(https://adobe.ly/3A4JXeU) and Fresco(https://adobe.ly/3A4JXvq) to the latest version and checking if it helps? Also, try the following steps and share your observations:

1. Go to Creative Cloud Desktop Application

2. Press Ctrl+Alt+R

3. It will show a dialog to Relaunch

4. Click Continue and wait for 2-3 minutes

5. Launch Fresco

 

Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://adobe.ly/3A4JZ6w) and check if it helps.

 

Additionally, check if all of your work is synced online (https://adobe.ly/4bWvOhg). If yes, please try resetting Fresco (https://adobe.ly/4bW2xDu...) and share your observations.

 

If the issue persists, kindly share the logs by following the steps shared in this help article (https://adobe.ly/3LAYFga) so we can check it with the team.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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