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J
Juhana_Dociute6630
Participant
December 3, 2024
Question

Fresco 5.5.5 and 5.5.0 crashes on Windows 11 during canvas creation or document open

  • December 3, 2024
  • 1 reply
  • 515 views

Fresco crashes whenever I try to create new canvas or open existing document - any way to fix it?

 

Done Adobe Creative Cloud refresh, no changes.

Tried 5.5.5 and 5.5.0 version of Fresco.

 

Windows 11, all updates.

Nvidia Studio driver 566.14 - latest, set to performance.

GeForce RTX 3050.

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
December 3, 2024

Hello @Juhana_Dociute6630,

I understand how frustrating it can be to experience crashes. Would you mind performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) to check if it helps?

 

Additionally, check if all of your work is synced online (https://adobe.ly/4f22Zl3). If yes, please try resetting Fresco (https://adobe.ly/3D7Rn2v...) and share your observations.

 

If the issue persists, kindly share the logs by following the steps shared in this help article (https://adobe.ly/4eY9Vjg) so I can check it with the team.

 

Looking forward to hearing from you.

 

Anubhav

J
Juhana_Dociute6630Author
Participant
January 4, 2025

Hello Anubhav,

Repairing and resetting Fresco did not change anything - it keeps crashing.

I've just tried launching Fresco again and it did crash (main window disappear).

Please sugest next steps.

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