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M
MHB7899
Participant
November 4, 2019
Answered

Fresco Adobe Cloud syncing problems

  • November 4, 2019
  • 3 replies
  • 3639 views

I'm trying to use Adobe Creative Cloud storage for the first time, really. On my computer I see one set of files. On my ipad in Fresco I see another. I looked around a bit. 

 

Also, I was looing around in my syncing settings, accidentally hit "pause syncing" and not when I click "Resume syncing" nothing happens. 

 

Is this all just still super buggy and not worth it? Any advice?

This topic has been closed for replies.
Correct answer David__B

Hi MHB7899,

If you are signed into Fresco with your Adobe ID your work should be uploaded to your cloud storage automatically here: https://assets.adobe.com/cloud-documents

It may be a little confusing because there are different areas of storage. For Fresco it is the Cloud docs area.

 

Here is a related help article which may be helpful:

https://helpx.adobe.com/fresco/using/cloud-documents.html

Best,
-Dave

 

 

3 replies

S
stephb21681673
Participant
September 17, 2020

Why does it take so long for work to sync with photoshop? I often want to work on on file in PS right after I'm done with it in fresco and it takes forever to sync sometimes. And I have pretty fast internet. Also fresco says everything is sync'd when it's not. And why can't I find my 'cloud' files in bridge?

    David__B
    Adobe Employee
    David__BCorrect answer
    Adobe Employee
    November 4, 2019

    Hi MHB7899,

    If you are signed into Fresco with your Adobe ID your work should be uploaded to your cloud storage automatically here: https://assets.adobe.com/cloud-documents

    It may be a little confusing because there are different areas of storage. For Fresco it is the Cloud docs area.

     

    Here is a related help article which may be helpful:

    https://helpx.adobe.com/fresco/using/cloud-documents.html

    Best,
    -Dave

     

     

      M
      MHB7899Author
      Participant
      November 5, 2019

      Thanks for replying, Dave. This was helpful. I realized that I was using PS18 rather than PS2020. With the subscription, seems like updating notifications could use a little clarification. Anyhoo. I'm stoked for this function. Fresco is rad.

        Kanikas
        Kanikas
        Legend
        November 4, 2019

        Hi There, 

         

        Could you please use this link to collect logs: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html.

        This will help us more to research on this issue. 

         

        Thanks 

        Kanika 

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