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sergiokarpa
Participant
May 13, 2022
Answered

Fresco app does not open cloud files

  • May 13, 2022
  • 1 reply
  • 930 views

Hello,

 My Fresco app stopped opening cloud files on my phone. I lost access to all my works, because they also do not load for editing at the assets.adobe site.

 When I open Fresco app on my Iphone, it loads for so long or does not load at all. And later, i am not able to open none of my files ( which all are synced to cloud, as it says) .

 

 

i tried to reainstall the app, opening it on other devices,changing wifi networks, and other a few of suggestions which seemed useless for me.

 

please, help me to solve this problem

 

This topic has been closed for replies.
Correct answer Sjaani

That sounds like files have become corrupted. If you have tried opening them in Fresco  on devices other than the iPhone and you still can't open them.

Send an email to the developers through the app if you can via App Settings > Help > Report a Bug, otherwise a direct email (frescohelp at adobe dot com)

1 reply

Sjaani
Community Expert
SjaaniCommunity ExpertCorrect answer
Community Expert
May 25, 2022

That sounds like files have become corrupted. If you have tried opening them in Fresco  on devices other than the iPhone and you still can't open them.

Send an email to the developers through the app if you can via App Settings > Help > Report a Bug, otherwise a direct email (frescohelp at adobe dot com)

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