Fresco App keeps crashing - Windows

Question

About a week after downloading the app (February 15/16) and using it Fresco started crashing every time i was trying to draw. I sent a crash report at least a week ago and i haven't heard back with any solutions  so i figured i would post here since I've tried using the solutions other people were given for similar problems. 
 
[Renamed by Mod]

Anubhav M · Answer

Hello @Stephanie28827950drg7,

We understand how frustrating it can be to experience crashes. Would you mind running Fresco under a different administrator account (https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-...) and checking if it helps?

Also, kindly check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, please try resetting Fresco (https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-e90eefe4-d0a2-7c1b-d...) and share your observations.

If the issue persists, kindly share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team.

Looking forward to your response.

Thanks,

Anubhav

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