Fresco App still crashing in windows

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After i update adobe fresco always crashes it was working fine before the update now back to crashes and last time this happen i wasnt able to use it for a bout a week

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Anubhav M

Community Manager

Hello @jaime280222977ajz, @adretzios, @Elena29110024uwdy,

We understand how frustrating it can be to experience crashes. Would you mind running Fresco under a different administrator account (https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-...) and checking if it helps?

Also, kindly check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, please try resetting Fresco (https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-e90eefe4-d0a2-7c1b-d...) and share your observations.

If the issue persists, kindly share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team.

Looking forward to your response.

Thanks,

Anubhav

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Elena29110024uwdy

Participant

same probleme, did you find the solution?

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adretzios

Participant

No, no solution is forthcoming. I rolled back to the previous version but this failed to install. I am not sure what is going on, all other applications woerk fine

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