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R
Raymond29515253hyxb
Participant
November 23, 2023
Answered

Fresco Brushes Cause Freezing on iPad App

  • November 23, 2023
  • 1 reply
  • 696 views

I'm having issues with Fresco freezing up on my iPad Pro when I do things with new brushes. If I try to copy an existing brush using "Save as New Brush," the app freezes. If I download a new brush set and select one of those new brushes, I'll get one stroke in before it freezes. I have to quit out of the app and restart Fresco.

 

I'm on a brand new 12.9" iPad Pro running iPadOS 17.1.1 with 256 gigs RAM. I'm using Fresco version 5.0.3.

 

Any suggestions on how to remedy the problem?

    Correct answer Anubhav M

    Hello @Raymond29515253hyxb,

     

    We understand how frustrating it can be to experience performance issues in Fresco, especially in the middle of work. Would you mind updating the OS and the Fresco app to the latest version and checking if it helps?

    (https://support.apple.com/en-us/HT204204), (https://support.apple.com/en-us/HT202180)

     

    Also, kindly check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, try deleting Fresco, restarting your device, and then reinstalling the app to check if it helps.

     

    If the issue persists, kindly share the crash report (if any), a screen recording, and the brushes you're trying to use so that we can investigate this further:

    • Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “JetSam-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash by looking at the timestamp.
    • Upload the file to (https://assets.adobe.com) and share a link to the file here or via DM.

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    1 reply

    Anubhav M
    Community Manager
    Anubhav MCommunity ManagerCorrect answer
    Community Manager
    November 24, 2023

    Hello @Raymond29515253hyxb,

     

    We understand how frustrating it can be to experience performance issues in Fresco, especially in the middle of work. Would you mind updating the OS and the Fresco app to the latest version and checking if it helps?

    (https://support.apple.com/en-us/HT204204), (https://support.apple.com/en-us/HT202180)

     

    Also, kindly check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, try deleting Fresco, restarting your device, and then reinstalling the app to check if it helps.

     

    If the issue persists, kindly share the crash report (if any), a screen recording, and the brushes you're trying to use so that we can investigate this further:

    • Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “JetSam-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash by looking at the timestamp.
    • Upload the file to (https://assets.adobe.com) and share a link to the file here or via DM.

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

      R
      Raymond29515253hyxbAuthor
      Participant
      November 27, 2023

      Thank you for these suggestions. Deleting the app from my iPad and reinstalling it did the trick. I appreciate the assist.  🙂

      C
      Cynthia K
      Participant
      November 27, 2023

      I deleted the app on my ipad and (still on my ipad) opened Fresco through the creative cloud.  It worked for a couple of hours.  Some functions are not working again. For example, the undo button.  I work around it by using the modifer to trim; then I can switch to a pixel brush.  But, again once when I switch back to vector the problem persists.   

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