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YosefB
YosefB
Participant
December 11, 2020
Question

Fresco Compatibility

  • December 11, 2020
  • 1 reply
  • 465 views

In Creative Cloud Desktop, the Fresco app says "Not Compatible."

I could not find any helpful information on the Adobe website. Can anyone tell me what is the problem?

 

1) HP Z420 Workstation

Device name HP-Z420
Processor Intel(R) Xeon(R) CPU E5-1620 v2 @ 3.70GHz 3.70 GHz
Installed RAM 16.0 GB
Device ID 93A9EEB6-2960-4D83-BF8B-3B1ED0AA887E
Product ID 00330-80000-00000-AA193
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

 

2) Graphics CPU

AMD FirePro W7000

Radeon Pro Software Version: 20.Q4 (Latest version)

 

3) Windows OS

Edition Windows 10 Pro
Version 20H2
Installed on ‎2020-‎07-‎25
OS build 19042.685
Experience Windows Feature Experience Pack 120.2212.551.0

 

Please advise. Thanks in advance!

This topic has been closed for replies.

1 reply

Sjaani
Community Expert
SjaaniCommunity Expert
Community Expert
December 14, 2020

Best place to check for compatibility is on the System Requirements page.

YosefB
YosefBAuthor
Participant
December 17, 2020

Thank you for your reply!

 

I had already checked the System Requirements page before posting my question. The information on this page did not help me understand why the Fresco app says "Not Compatible" in the Creative Cloud Desktop app. Therefore, I am hoping someone can provide information/insight beyond what is provided on the System Requirements page (which is why I included the details of my system).

 

Any help would be greatly appreciated!

YosefB
YosefBAuthor
Participant
December 19, 2020

Update to my system configuration:

Device name HP-Z420
Processor Intel(R) Xeon(R) CPU E5-1620 v2 @ 3.70GHz 3.70 GHz
Installed RAM 16.0 GB
Device ID 93A9EEB6-2960-4D83-BF8B-3B1ED0AA887E
Product ID 00330-80000-00000-AA193
System type 64-bit operating system, x64-based processor
Pen and touch Pen support

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