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ARTIST53
ARTIST53
Participant
Jun 4, 2024 12:00 AM UTC
Question

FRESCO CRASH

Greetings, I'm currently working on a personal illustration/animation project.  I have spent quite some time(a little over a month) on this document and simply want to finish the art. However, I can no longer open the document for unforeseen reasons.  

Fresco will attempt to open the file but will say that the file cannot be opened and that I should contact support.

 

I don't know what to do and it's really stressful. 

Can anyone assist??

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1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Jun 5, 2024 3:39 PM UTC

Hello @ARTIST53,

Sorry to hear about your experience. Would you mind checking if Fresco behaves this way with all files? If yes, kindly share more details, like the exact OS/Fresco version, your device model, and a screen recording of the problem so we can investigate this further.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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