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Sidonians
Sidonians
Participant
June 11, 2023
Answered

Fresco - Crash on Launch

  • June 11, 2023
  • 3 replies
  • 997 views

I encountered a crash issue when using Adobe Fresco. The app crashes immediately upon opening. Deleting the app and reinstalling it temporarily solves the problem, but after one hour, the issue occurs again. However, deleting and reinstalling the app will result in the loss of related data within the app. Is there any good solution?

 

Note: Renamed by Mod

    Correct answer Anubhav M

    Hello @Sidonians, @NicoletteShow, @Suni22155446sz2z,

     

    Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    3 replies

    A
    Community Manager
    Anubhav MCommunity ManagerCorrect answer
    Community Manager
    June 23, 2023

    Hello @Sidonians, @NicoletteShow, @Suni22155446sz2z,

     

    Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    A
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    June 12, 2023

    Hello @Sidonians, @Suni22155446sz2z,

     

    We understand how frustrating it can be to experience crashes when using Fresco, especially when your projects are saved on it. 
    If you're using Fresco on an iPhone/iPad, please check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, kindly try deleting Fresco, restarting your device, and then reinstalling the app to check if it helps. Also, check if the OS installed is up to date (https://support.apple.com/en-us/HT204204).

     

    If the issue persists, kindly share the crash report so that we can investigate this further:

    • Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “JetSam-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash by looking at the timestamp.
    • Upload the file to (https://assets.adobe.com) and share a link to the file here or via DM.


    If you're using a Windows computer, kindly try installing an earlier version of Fresco v4.0 using this link and checking if it helps: (https://ccmdls.adobe.com/AdobeESD/FRSC/4.0.0/win64/65329b20-2fb0-4131-a587-6df11b7f46e4/Adobe_Fresco.zip?token=exp=1686666146~hmac=e65408c223fae3eb53a25ae42e35a7eec286ac30274b53decad01bc76ddc6032).

    Kindly note that this link is only valid for the next 24 hours.

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    N
    NicoletteShow
    Participant
    June 13, 2023

    I am having the same issue. I read the comments above and did everything. Fresco still crashes  i am on Windows 10 22h2.Can you help thanks 

      A
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      June 21, 2023

      Hello @NicoletteShow,

       

      We understand that encountering crashes while using Fresco can be frustrating. Our team is aware of the problems and is working to fix these in a future release. In the meantime, would you mind trying to install an earlier version of Fresco v4.0 using this link (https://ccmdls.adobe.com/AdobeESD/FRSC/4.0.0/win64/65329b20-2fb0-4131-a587-6df11b7f46e4/Adobe_Fresco...) and checking if it helps?

      Note: This link is only valid for the next 24 hours.

       

      Looking forward to hearing from you.

       

      Thanks,

      Anubhav

      S
      Suni22155446sz2z
      Participant
      June 11, 2023

      I've been facing the same thing for so many days. It is so frustrating honestly. I downloaded the older version 4.0 from a link here on the adobe forum and it was working perfectly fine till now for a day. Now this version also crashed. I tried installing the newer 4.6 & 4.6.1 versions and both keep crashing. This issue has been happening with Fresco for a very long time 😞

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