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NeroJones
Participant
May 31, 2020
Question

Fresco crash when tool tip pops up

  • May 31, 2020
  • 1 reply
  • 658 views

Having an issue where fresco is crashing only when the newer tool tips are popping up. It is specifically on the pixel and vector brushes, but only when there is a tool tip pop-up (images attached).

I am able to draw with the initial pixel brush, and then change to watercolor and use that also. If I try to switch deeper into the brushes is when the crash happens.

 

I have made sure my system/app are up to date. I have also double checked all my power management and system settings. Surface Book 2 - Nvidia GTX1060 - 16GB.

Thanks in advance!

This topic has been closed for replies.

1 reply

Rohit Guglani
Adobe Employee
Rohit Guglani
Adobe Employee
June 1, 2020

Hello NeroJones,

 

Thanks for the screenshot and the details about the crashing issue. We are not seeing similar issue inhouse and are investigating further. Request you to submit the Crash report to Adobe. 

 

As a workaround, can you trying uninstall and reinstall of Fresco App from Creative Cloud App and share if it fixes the issue. 

 

Thanks a lot,

Rohit

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