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raigbaiterr
Participant
May 9, 2026
Question

Fresco crashed and I lost hours of work

  • May 9, 2026
  • 3 replies
  • 45 views

Fresco was freezing and delaying a lot, then it crashed and kicked me out. When i tried entering again, it kept saying “saving”, and it still said that after i restarted the device. I went to check the previously asked questions and tried to check my files through the adobe website, but it was gone, and when i went back into the app the file wasn’t there or in the deleted section (i have pretty alright wifi, the file was a bit big though)

3 replies

Anubhav M
Community Manager
Community Manager
June 30, 2026

Hello ​@raigbaiterr 

 

I’m sorry to hear about your experience. I hope the problem is resolved by now. If not, please share more details, such as the version of the OS/Fresco installed, your device make/model, and if this happens with specific files or when using a particular tool/feature, so we can better assist you.


Looking forward to hearing from you.
Anubhav

raigbaiterr
Participant
May 10, 2026

This is the fourth time it crashed and i lost progress

raigbaiterr
Participant
May 9, 2026

…nevermind, i just made copies of every scene so in case it deletes my progress again, i can still restart. It crashed and deleted the frames again though

AmaylaCheesecake
Participating Frequently
May 10, 2026

I hope things get better tho