Skip to main content
Christine255375696kth
Participant
Aug 5, 2022 4:32 PM UTC
Answered

fresco crashed, missing layers on project

fresco crashed while i was drawing. i reopened it, and the thumbnail of my latest save looks right. but when i open it, most of the layers are missing. if i go to photoshop, it's all there, but it's not just in fresco. frustrating since i spent 10 hours on this project.

This topic is closed to new replies. Start a new post to keep the conversation going.
Anubhav M
Anubhav MCorrect answer
Community Manager
Aug 5, 2022 5:37 PM UTC

Hello @Christine255375696kth,

 

Sorry to hear about this experience. I would request you try and create a copy of the document in Photoshop, save it as a Cloud Document and check if it shows up in Fresco.

 

Looking forward to your response.

 

Thanks,

Anubhav

 

Note: Marking correct for visibility.

View reply

1 reply

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
Aug 5, 2022 5:37 PM UTC

Hello @Christine255375696kth,

 

Sorry to hear about this experience. I would request you try and create a copy of the document in Photoshop, save it as a Cloud Document and check if it shows up in Fresco.

 

Looking forward to your response.

 

Thanks,

Anubhav

 

Note: Marking correct for visibility.

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices