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Christine255375696kth
Participant
August 5, 2022
Answered

fresco crashed, missing layers on project

  • August 5, 2022
  • 1 reply
  • 158 views

fresco crashed while i was drawing. i reopened it, and the thumbnail of my latest save looks right. but when i open it, most of the layers are missing. if i go to photoshop, it's all there, but it's not just in fresco. frustrating since i spent 10 hours on this project.

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Correct answer Anubhav M

Hello @Christine255375696kth,

 

Sorry to hear about this experience. I would request you try and create a copy of the document in Photoshop, save it as a Cloud Document and check if it shows up in Fresco.

 

Looking forward to your response.

 

Thanks,

Anubhav

 

Note: Marking correct for visibility.

1 reply

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
August 5, 2022

Hello @Christine255375696kth,

 

Sorry to hear about this experience. I would request you try and create a copy of the document in Photoshop, save it as a Cloud Document and check if it shows up in Fresco.

 

Looking forward to your response.

 

Thanks,

Anubhav

 

Note: Marking correct for visibility.

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