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Agnieszka5E25
Participant
October 31, 2021
Question

Fresco crashes

  • October 31, 2021
  • 2 replies
  • 194 views

Hello. I see that this is an ongoing issue for this product since 2019 (no comment on that...). But it is really getting ridiculous. The app crashes more than 10 times in 15 minutes. I can't do anything. I have 16gb ram, i7 11th Gen processor, nvidia geforce mx350, so no, there is no problem in my computer. I uninstalled and reinstalled the app, rebooted the computer, nothing works. Can this please be solved, is there any solution to this ?

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2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
November 1, 2021

Hi there,

 

We are sorry about the crashing! There could be multiple reasons behind these crashes, which we are trying to identify. Please share the DxDiag file from your system. Steps are shared here (https://support.microsoft.com/en-us/windows/open-and-run-dxdiag-exe-dad7792c-2ad5-f6cd-5a37-bf92228d...).

 

This will help us troubleshoot this issue and assist you accordingly.

 

Thanks & Regards,

Anshul Saini

Sjaani
Community Expert
SjaaniCommunity Expert
Community Expert
October 31, 2021

If your system meets the System Requirements for Fresco and all apps and drivers are up to date. I'd be contacting the development team directly through their email (frescohelp at adobe dot com) to see what they can do to assist.

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