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gparra
Participant
Nov 6, 2019 10:00 PM UTC
Answered

Fresco crashes after second launch

I've downloaded Fresco on my iPad, once I sign in it works normally, but if I ever close the app by swiping up and try to open it again it crashes. Has anyone else experienced this issue?

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    Rohit Guglani
    Rohit GuglaniCorrect answer
    Participating Frequently
    Jul 10, 2020 12:55 PM UTC

    Hi Everyone, 

     

    Can you try and see if the issue still persists? 

     

    Thanks,
    Rohit

    View reply

    80 replies

    Christopher7076
    Participant
    Jul 29, 2023 4:58 AM UTC

    as soon as i start fresco it crashes its updated too and im on my laptop how o i fix it i reinstalled it several times

     

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      Galenya_
      Participant
      Jun 25, 2022 2:36 PM UTC

      Hi, I'm experiecing the same issue. I've reinstalled it already, cleared my iCloud storage, my iPad got 100gb free, I've only used 34% of the cloud storage, uptaded my system, rebooted my iPad a lot of times, but it's still crashing when I try to work on a drawing. 

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      Shivanandhaldankar
      Participant
      Jul 13, 2020 3:36 AM UTC

      Hey' my adobe fresco has been crashing as well, what I do pls help me out here pls.

      should I uninstall and download from the store again?!

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      Sue Garibaldi
      Sue Garibaldi
      Inspiring
      Jul 13, 2020 4:51 PM UTC

      Hi Shivanand.

       

      There was a widespread server problem affecting numerous iOS apps (not just Adobe apps) early morning on Friday but it was resolved by 6:00am PST.  

       

      If you are still having problems with crashing there are a couple of things I'd like you to check:
      * Please try turning putting your device in Aiplane Mode to see if you can open the app. 

      * Please check other apps on your device to see if you have trouble launching any of those.

       

      Let me know what happens. 

       

      Sue.

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      defaultutaaulsskiwy
      Participant
      Aug 24, 2021 9:33 AM UTC

      Hi sue,

      I'm hoping you can help, my fresco is crashing as soon as it starts to open, only just started doing it and I've turned off and on and tried in aeroplane mode. I'm ly hoping there is a solution.

      thanks,

      jim

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      harpurheyhende
      harpurheyhende
      Participant
      Jul 10, 2020 3:27 PM UTC

      Yes, thanks for sorting this 

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      Bpansini
      Participant
      Jul 10, 2020 12:43 PM UTC

      Me too, it's all my adobe apps. 

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      Rohit Guglani
      Rohit GuglaniCorrect answer
      Participating Frequently
      Jul 10, 2020 12:55 PM UTC

      Hi Everyone, 

       

      Can you try and see if the issue still persists? 

       

      Thanks,
      Rohit

      Translate
        thomasd3963525
        Participant
        Jul 10, 2020 12:57 PM UTC

        Fresco is working again for me! 

        Thank you!!

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        VelyanaYurukova
        Participant
        Jul 10, 2020 12:42 PM UTC

        Same problem. It happens with Adobe Draw and Adobe Sketch too. All apps close after you see the launching screen.

         

        iPad Pro, 2nd gen

        Software version: 13.5.1

        40 GB free space

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        kverweij
        Participant
        Jul 10, 2020 12:41 PM UTC

        all Apps crashing on my new iPad pro 2020. Alle Adobe Apps keep crashing!! HELP
        Everything works fine and now any App won't start up. Is see one second flashing the app and it's gone. I have reinstall the apps, i have don a soft reset, if have disable cloud, i have more than enough memory....I don't know what to do.

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        Joehl
        Joehl
        Participant
        Jul 10, 2020 12:21 PM UTC

        Same problem - and that also goes for Draw and Sketch.... they have all worked wonderful and nice until to day... 

        Softwareversion 13.5.1, Ipad Pro (12,9) 3. generation - and internet connection is good. 199 GB free data

        It seems to work on my old ipad pro, softwareversion 13.3.1....

        Love my draw on my Ipad 🙂 Can I please have it back? 🙂

        Kind regards Jesper, Denmark

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        narumi22
        Participant
        Jul 10, 2020 12:12 PM UTC

        Hello,

         

        Installed Fresco on my ipad today & started using it. The second time I tried to open it I couldn't use it, it wouldn't open anymore. Any updates on the bug? Thank you!

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        1236gid01
        1236gid01
        Participant
        Jul 10, 2020 12:04 PM UTC

        Same here!

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