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gparra
Participant
Nov 6, 2019 10:00 PM UTC
Answered

Fresco crashes after second launch

I've downloaded Fresco on my iPad, once I sign in it works normally, but if I ever close the app by swiping up and try to open it again it crashes. Has anyone else experienced this issue?

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    Rohit Guglani
    Rohit GuglaniCorrect answer
    Participating Frequently
    Jul 10, 2020 12:55 PM UTC

    Hi Everyone, 

     

    Can you try and see if the issue still persists? 

     

    Thanks,
    Rohit

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    80 replies

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    Asiong
    Participant
    Apr 21, 2020 2:38 PM UTC

    Same issue iPad Air 3 256Gb, Available Storage 150Gb, Enterprise Account

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    Sue Garibaldi
    Sue Garibaldi
    Inspiring
    Apr 24, 2020 6:17 PM UTC

    Hi Asiong.

     

    I'm from the Fresco product team. 

     

    I also responded to an earlier thread, but just in case... Please direct message me  here (just tap on my name then Send a message)  with your first and last name and  the enterprise Adobe ID you're using  to sign in to Fresco.

     

    Sue.

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    ux j
    Participant
    Apr 5, 2020 7:25 PM UTC

    Any solution for this? I've been experiencing this for months now. The app is unusable...

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    Sue Garibaldi
    Sue Garibaldi
    Inspiring
    Apr 24, 2020 6:10 PM UTC

    Hi Jarox.

     

    I'm from the Fresco product team. 

     

    Please direct message me  here (just tap on my name then Send a message)  with your first and last name and  the enterprise Adobe ID you're using  to sign in to Fresco.

     

    Sue.

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    patech
    Participant
    Mar 4, 2020 7:43 PM UTC

    Same issue here. Tested on multiple iPads, different models with the same result (iOS13 at least). Using a school Adobe ID account, so it might be tied to some odd authentication bug?

     

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    Esly
    Participant
    Mar 30, 2020 4:53 AM UTC

    Same issue with iPad Pro 4th generation

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    Esly
    Participant
    Apr 24, 2020 8:16 AM UTC

    Is anyone from Adobe going to respond to this issue? I have spoken with customer support a few times and they always refer to this medium, saying they will contact me. 

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    papricagigi
    Participating Frequently
    Feb 29, 2020 5:34 AM UTC

    Fresco had been working nicely, and suddenly today it started crashing when I try to launch it.
    iPad pro 12.9, iOS 13.3.1, 512GB

     

    if I delete Fresco and re-install it, does it fix this issue? Do I lose all the settings and works I had??

    really appreciate any assistance.

     

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    papricagigi
    Participating Frequently
    Mar 1, 2020 10:58 PM UTC

    I couldn't find any solution on internet, so decieded to uninstall and re-install it. Since my work was all on adobe cloud, that part was fine. Just all the favourite brushes were gone from my list... that really sucks.
    Oh well. I hope this issue will not pop up repeatedly.

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    Sue Garibaldi
    Sue Garibaldi
    Inspiring
    Apr 24, 2020 6:20 PM UTC

    Hi Paprica.

     

    Is  the app still crashing on launch for you?

     

    If it is,  please direct message me  here (just tap on my name then Send a message)  with your first and last name and  the school/enterprise Adobe ID you're using  to sign in to Fresco.

     

    Sue.

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    DoraLam
    Participant
    Jan 30, 2020 6:12 PM UTC

    hi! Same problem here with IPad 128G

    - with 100G available 

    - crash on start

    - corporate Adobe ID

    - all adobe apps not working since Fresco crashed

     

    Since there's such a long list of people experiencing the same issue,is there a known solution somewhere?

    thanks!

     

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    Sue Garibaldi
    Sue Garibaldi
    Inspiring
    Apr 24, 2020 6:14 PM UTC

    Hi DoraLam.

     

    I'm from the Fresco product team. 

     

    Please direct message me  here (just tap on my name then Send a message)  with your first and last name and  the school/enterprise Adobe ID you're using  to sign in to Fresco.

     

    Sue.

    Translate
    Asiong
    Participant
    Jan 24, 2020 7:08 PM UTC

    Hi. I have the same issue. I'm using iPad Air 3rd gen 256Gb (42.7Gb used) also under corporate (creative cloud @ 4% of 100Gb used). All other adobe apps are running okay except Fresco.

     

    Likes

     
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    AliceHonken
    Participant
    Jan 27, 2020 1:09 PM UTC

    I have the same problem on my iPad Pro 10.5 256GB with 221,42 GB avalible and iOS 13.3. 

    Desperate, what can I do??? 

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    MickSantapaga
    Participant
    Jan 14, 2020 9:13 AM UTC

    Hello - in the same boat here. I've tried deleting and re-installing. I could use the app after re-install but once I exit and try and relaunch it shows the Fresco logo and then crashes. 2nd gen iPad Pro 12.9 iOS13.3 200Gb of storage available. I'm logging in with my corporate ID (this account).

     

    Any help would be appreciated.

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    Sue Garibaldi
    Sue Garibaldi
    Inspiring
    Jan 15, 2020 2:10 PM UTC

    Hi Mick. 

     

    Watch for an email from me. 

     

    Sue. 

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    Meetwadhavan
    Participant
    May 21, 2020 2:26 PM UTC
    1. Hey, I'm also facing same issues ... 
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    jzdees_
    Participant
    Jan 13, 2020 5:21 AM UTC

    I, too, am having the same issues and I've tried deleting and re-installing, to no avail. I'm unable to open the app at all, it instantly crashes the second I try to. I'm using the same - iPad Pro (3rd gen) 12.9 iOS13.3 w/ 210GB+ of storage available.

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    Sue Garibaldi
    Sue Garibaldi
    Inspiring
    Jan 13, 2020 2:17 PM UTC

    Hi Jzdees.

     

    I'll be emailing you about this a bit later this morning. 

     

    Sue. 

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    jessrose76
    Participant
    Jan 2, 2020 7:41 PM UTC

    I am having the same problem.  Was able to work on iPad for a day then it crashes when I try to load fresco.  New iPad Pro 12.9 in 3rdgen 13.3 system sodftware

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    Sue Garibaldi
    Sue Garibaldi
    Inspiring
    Jan 13, 2020 2:17 PM UTC

    Hi Jessrose. 

     

    I'm sorry for not responding sooner; I didn't see your post. 

     

    I'll be emailing you a bit later this morning. 

     

    Sue. 

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    ellyjandro
    Participant
    Dec 12, 2019 2:39 PM UTC

    I'm having the exact same issue! I'm on an iPad pro 12.9, and I have a student adobe account. Photoshop is working fine, just Fresco has this problem.

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      Sue Garibaldi
      Sue Garibaldi
      Inspiring
      Dec 12, 2019 5:57 PM UTC

      Hi Elly. 

       

      I just responded to your email. 

       

      Sue. 

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      Sai Manideep B
      Participant
      Apr 1, 2020 8:17 PM UTC

      Hi

       

      I am having the exact same issue

       

      Please help

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