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ddpjoel
Participant
Aug 20, 2022 3:36 PM UTC
Answered

Fresco crashes iPad continuously since Aug 18 update.

ipad 9.

ios- 15.6

Crashes at various times for now reason. Since August 18 update.

Is there a way to roll back the update?

 

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Anubhav M
Anubhav MCorrect answer
Community Manager
Aug 23, 2022 2:28 PM UTC

Hello ddpjoel,

 

Sorry to hear about this experience. I would request you try manually exporting all of your work from Fresco as PSD, remove the app, restart your iPad, and reinstalling Fresco and checking if it helps.

 

Looking forward to your response.

 

Thanks,

Anubhav

 

Note: Marking correct for visibility.

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4 replies

ddpjoelAuthor
Participant
Aug 30, 2022 3:00 PM UTC

I would not call EXPORTING ALL ART, uninstalling, and reinstalling a correct answer. This is a glitch that should be remedied. I would think this is something that would be addressed in the next update?

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    Rita25277167ozqd
    Participant
    Dec 25, 2022 5:55 AM UTC

    Hello, 

    There were no crashing issues with Adobe Draw. Since ADraw users had no choice but to replace it with Fresco, I did so, and have since had issues completing my work due to crashes with every brush stroke, or every other brush stroke. It's not my wifi connection. The size of the file should not pause any problems. And yet it crashes. It's a glitch from the app that needs to be remedied and fixed asap. Thanks.  

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      ddpjoelAuthor
      Participant
      Aug 22, 2022 3:19 PM UTC

      I has to do with the connection to the internet because when turn off wifi etc. it does not crash FYI.

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      Anubhav M
      Community Manager
      Anubhav MCommunity ManagerCorrect answer
      Community Manager
      Aug 23, 2022 2:28 PM UTC

      Hello ddpjoel,

       

      Sorry to hear about this experience. I would request you try manually exporting all of your work from Fresco as PSD, remove the app, restart your iPad, and reinstalling Fresco and checking if it helps.

       

      Looking forward to your response.

       

      Thanks,

      Anubhav

       

      Note: Marking correct for visibility.

      Translate
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