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Known Participant
January 6, 2025
Question

Fresco crashes on action 2

  • January 6, 2025
  • 1 reply
  • 284 views
Hi there,

as there is no further answer to my previous thread, altough the topic is not resolved, I try to push it by posting it again. Sorry for that, but I desperately need a solution.

 

I am working on a Microsoft Surface 10 and tried to install Fresco. I am able to start Fresco but any further action ends up in a crash, like creating a new document, open an existing document or even just start the introduction, Fresco crashes after a short loading time.
In the meantime, I have updated everything, updated all drivers and programs, uninstalled Adobe CC and all programs, run Adobe Cleaner and reinstalled Adobe CC. Then I installed Fresco again first. Unfortunately still without success. Fresco crashes as soon as I start any action.

I read in the forum that I should install Fresco under a different admin account. Can I still access it with my normal admin or do I have to change the user every time?

 

There's no way to set my graphics chip to high performance. The drivers are all updated.
And again there is no way to upload the created ZXP file directly with a Surface. 

Where should I send or upload the file? Is there a link? In this forum the zxp format is not allowed to upload.

 

And, please, notice: I DON'T WANT TO INSTALL A ZXP FILE. 

So posting how to install it, will not be helpful and my problem is definetly not solved by posting installation guides.

1 reply

Anubhav M
Community Manager
Community Manager
January 6, 2025

Hello @garnetz,

I can imagine how annoying crashes can be. Could you please confirm if the crash reporter window appears after Fresco crashes?

Image


If yes, please go to the following folder on your computer while keeping this window open to find the .DMP and .log files:
"C:\Users\\AppData\Local\Packages\https://adobe.ly/3WbyHpl_\AC\Dumps"

Kindly upload these files to a file-sharing platform like Google Drive and provide a public link to them here so I can review them with the team.

 

I look forward to your response.

 

Anubhav

garnetzAuthor
Known Participant
January 6, 2025

Hi Anubhav M,

 

unfortunately this window doesn't show up. Fresco just disappears.

It did show up once, on my first try today after reinstalling Fresco again.

So I searched for this file and I hope I found the right one.

Here is the link:

https://drive.google.com/file/d/1UtQPDAa7K2oIxHiPVQuvo-E_z2A2vCTq/view?usp=drive_link

 

I hope that makes it clearer for you.

 

Have a nice day,

Garnet