Fresco crashes on action

Forum|Forum|1 year ago
November 25, 2024
2 replies
388 views

Hi,
I have a new Microsoft Surface 10 and have tried to install Fresco. As soon as I start Fresco and try to create a new document, open an existing document or even just start the introduction, Fresco crashes after a short loading time.
In the meantime, I have updated everything, updated all drivers and programs, uninstalled Adobe CC and all programs, run Adobe Cleaner and reinstalled Adobe CC. Then I installed Fresco again first. Unfortunately still without success. Fresco crashes as soon as I start any action.

I read in the forum that I should install Fresco under a different admin account. Can I still access it with my normal admin or do I have to change the user every time?

Looking forward to help.

Activation installation and billing

This topic has been closed for replies.

S

sabinaschaaf

Participant

Hello, I have the exact same problem. I tried installing the previous version, but Fresco still gets disabled when I open a document

Anubhav M

Community Manager

Hello @garnetz,

I'm sorry to hear about the trouble you're having with Fresco on your computer. Would you mind trying to update the OS(https://adobe.ly/3V81WZU) and checking if it helps?

Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://adobe.ly/41atBge) and check if it helps.

If the issue persists, kindly share the logs by following the steps shared in this help article (https://adobe.ly/4139cdh) so we can check it with the team.

Looking forward to hearing from you.

Anubhav

G

garnetzAuthor

Known Participant

Hello Anubhav,
Thank you very much for your reply.
I have carried out all the instructions as far as I could.
However, I cannot set my graphics chip to high performance. The drivers were up to date.
Since I have a Surface, I cannot upload the created ZXP file directly. Where should I send or upload the file? Is there a link? Here in the forum the zxp format is not allowed.

Best regards
Garnet