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StevenVerbrugge
Participant
May 6, 2024
Question

Fresco crashes on launch on Windows 10 Enterprise

  • May 6, 2024
  • 1 reply
  • 703 views

Hi,

I'm unable to use Fresco (5.5.0, or older version 5.0.1 same issue) at the moment since it crashes on launch both launching out of creative cloud & seperate desktop shortcut. It launches, I get to see the start screen where you can choose a document & but before I get the chance to it just disappears.


Laptop:
Processor Intel(R) Core(TM) i7-10850H CPU @ 2.70GHz 2.71 GHz
Installed RAM 32,0 GB (31,8 GB usable)

NVIDIA Quadro T1000
System type 64-bit operating system, x64-based processor

 

All drivers updated to latest version.

 

OS:
Edition Windows 10 Enterprise
Version 22H2
Installed on ‎6/‎01/‎2021
OS build 19045.4291
Experience Windows Feature Experience Pack 1000.19056.1000.0

 

If someone could help me out find the issue? I've tried rebooting laptop, removing & re-installing fresco, updating everything I can think of...

 

Kind regards,

Steven

 

    1 reply

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    May 8, 2024

    Hello @StevenVerbrugge,

    We understand how frustrating it can be to experience crashes. Would you mind trying to update the OS(https://adobe.ly/4dw4LLG) and Fresco(https://adobe.ly/4bfjvNG) to the latest version and checking if it helps? Also, try the following steps and share your observations:

    1. Go to Creative Cloud Desktop Application

    2. Press Ctrl+Alt+R

    3. It will show a dialog to Relaunch

    4. Click Continue and wait for 2-3 minutes

    5. Launch Fresco

     

    Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://adobe.ly/4ahJ2Eh) and check if it helps.

     

    Additionally, check if all of your work is synced online (https://adobe.ly/4adoNrF). If yes, please try resetting Fresco (https://adobe.ly/4aZtoPf...) and share your observations.

     

    If the issue persists, kindly share the logs by following the steps shared in this help article (https://adobe.ly/4blJGSw) so we can check it with the team.

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    S
    StevenVerbruggeAuthor
    Participant
    May 13, 2024

    Hi Anubhav,

     

    I've done all of the options you've described above, but unfortunately it's not fixed. A lot of times I don't even get to see the fresco UI, but it crashes already on the startup frame. I'd say it about 50/50.

    I'll check how to share my logs.

     

    Kind regards,

    Steven

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