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Participant
August 31, 2020
Question

Fresco crashes on startup on Dell XPS 13 2-in-1

  • August 31, 2020
  • 1 reply
  • 213 views

I installed Frescon on my laptop recently. It installs with no problem.

When I open it for the first time, it opens and shows the main window.

However, when I select the document size to create a new document, it crashes.

After that, everytime I start the software it is loaded to the point that asks if I want to send a report on the previous crash. But before I can do anything, it crashes again after couple of seconds.

 

I got the log file.

AdobeLogs_20200831_110502_488-win.zip

 

I appreciate if you could give me some adivice.#

 

Thanks.

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1 reply

Participant
October 26, 2020

Same here, please provide support.