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Justin2924857726wm
Participant
April 4, 2023
Question

Fresco crashes when drawing after changing brushes

  • April 4, 2023
  • 1 reply
  • 261 views

I've recently started using Fresco, and after the first couple of times using it, it started to crash every time I tried drawing after switching brushes. I couldn't find a solution anywhere, but I'm hoping someone here will know how to fix it.

 

Thanks in advance!

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1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
April 13, 2023

Hello @Justin2924857726wm,

 

We understand how frustrating it can be to experience crashes. Would you mind trying the following steps and checking if it helps:

1. Go to Creative Cloud Desktop Application
2. Press Ctrl+Alt+R
3. It will show a dialog to Relaunch
4. Click Continue and wait for 2-3 minutes
5. Launch Fresco

 

Also, kindly check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, please try resetting Fresco (https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-e90eefe4-d0a2-7c1b-d...) and share your observations.

 

If the issue persists, kindly share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team.

 

Looking forward to your response.

 

Thanks,

Anubhav

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