Fresco crashes when opening .ABR file

Forum|Forum|1 year ago
May 20, 2024
1 reply
235 views

Hello, I just downloaded Fresco on my Surface Pro 7 and program runs fine, however, when I right click a brush I downloaded and open in Fresco, the app crashes after a few seconds of doing nothing. I tried opening in Photoshop and brushes work fine. I also tired other brushes and the program crashes for every brush I right click on and hit open in Fresco. Ideas? Google didnt have too much on this issue.

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M

Matthew25840371ttukAuthor

Participant

I think its because I am using the free version...

Anubhav M

Community Manager

Hello @Matthew25840371ttuk,

We understand how frustrating it can be to experience crashes. Would you mind trying to update the OS(https://adobe.ly/4bHaNY0) and Fresco(https://adobe.ly/4arNqAN) to the latest version and checking if it helps? Also, try the following steps and share your observations:

1. Go to Creative Cloud Desktop Application

2. Press Ctrl+Alt+R

3. It will show a dialog to Relaunch

4. Click Continue and wait for 2-3 minutes

5. Launch Fresco

Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://adobe.ly/3Kc9Wmu) and check if it helps.

Additionally, check if all of your work is synced online (https://adobe.ly/4bJtdrg). If yes, please try resetting Fresco (https://adobe.ly/3wKENna...) and share your observations.

If the issue persists, kindly share the logs by following the steps shared in this help article (https://adobe.ly/4auvKo0) so we can check it with the team.

Looking forward to hearing from you.

Thanks,

Anubhav

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