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andrewc2489423
andrewc2489423
Participant
Jan 17, 2020 10:32 PM UTC
Answered

Fresco crashes when opening file

Adobe Fresco was working fine but is now crashing every time I try to open a file

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    andrewc2489423
    andrewc2489423Correct answer
    Participant
    Jan 19, 2020 9:04 PM UTC

    to fix it i uninstalled and reinstalled the software - was a bit of a hassle but seems to have done the job

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    9 replies

    izikw6065700
    Known Participant
    Oct 5, 2020 10:37 PM UTC

    I have Fresco 1.9.1 on Dell XPS 9360 with Windows 10 Build 19041.508. Fresco opened the first time and crashed. After that it immediatelly crashes on every next open. Tried to uninstall and install Fresco, but the problem remains.

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    Sheena Kaul
    Sheena Kaul
    Legend
    Oct 6, 2020 1:21 PM UTC

    That's not great. Would you mind checking the system requirements once to be sure that the app has the necessary capacity required within the device to function? 

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    izikw6065700
    Known Participant
    Oct 6, 2020 2:47 PM UTC

    Thanks, seems that you pointed me to the problem solution.
    I was connected through a docking station video card that blocked my Dell XPS 9360 Intel620 graphic card. Once I tried to work directly with my laptop, Fresco works fine. 
    Thanks again.

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    f.j.l
    Participant
    Jul 10, 2020 12:06 PM UTC

    Hi,

    My Adobe Fresco won't open if I click on it or restart my new Ipad. If I delete the app, will all my progress be lost?

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    Sheena Kaul
    Sheena Kaul
    Legend
    Jul 10, 2020 2:58 PM UTC

    The issue is fixed now. 

     

    Let us know if you're still facing the issue. 

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    rolliec78586782
    Participant
    Aug 17, 2021 12:22 AM UTC

    No, it's not.

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    jdonn2020
    jdonn2020
    Participant
    Jan 18, 2020 3:12 PM UTC

    Same here. Both from my device or from the cloud, the app crashes. Using a new ipad.

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    andrewc2489423
    andrewc2489423AuthorCorrect answer
    Participant
    Jan 19, 2020 9:04 PM UTC

    to fix it i uninstalled and reinstalled the software - was a bit of a hassle but seems to have done the job

    Translate
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